Henry Tran Email & Phone Number

Redmond, Washington, Us

Sunnyvale, Ca, Us

Trusted advisor to the Chief Information Security Officer (CISO) working to mature the Information Security organization by building repeatable processes for critical “rhythm of business” functions (budget, metrics, resource allocation, communications, strategic roadmap) as well as managing escalation-driven projects. Cultivated the cultural shift of helping the business succeed while managing security risk to rebuild relationships with partner orgs.• Managing multi-million-dollar budget for over 50 vendors, holding the leadership team accountable to operating within budget, and analyzing spend for the fiscal year. Set the bar for presenting fiscal year actuals and forecasts for Productivity Engineering.• Measuring and reporting key performance indicators of critical InfoSec functions / capabilities to establish health benchmarks and track improvement of security effectiveness. Improved over 50% of fundamental security metrics to green status.• Operating critical rhythm of business functions including headcount allocation and partnering with talent acquisition to pivot recruiting strategy in response to macro trends. Strategy successfully hired over 60 FTE and met DIBs goals. Oversaw other staff management functions including annual performance reviews, early career development programs, and employee surveys.• Owning the internal and external communications framework to push critical information to various stakeholders. Authored quarterly reviews for executive leadership teams at LinkedIn and Microsoft and partnering with comms partners to manage conference presentations and journalists (e.g., Reuters, Bloomberg, WiCys,).• Orchestrating high visibility projects such as red team prep which quickly delivered hardened systems and detections development.• Trusted advisor for critical decisions such as org restructuring, strategic roadmap development, and bench development.

New York, New York, Us

Trusted with the completion of critical projects for the VP of Technology to enable business outcomes. Aided in operational coverage of 100-person technology organization. Recently focused on advising CISO on rebuilding the security & compliance team.Highlights include:• Authored technology section of SEC broker dealer application and managed the technical implementation from the ground up.• Managed AWS cost reduction project which resulted in 40% reductions of cost in three months.• Authored and monitored incident management policy. Communicated to CEO critical updates for incidents that impacted “key three” clients.• Collaborated with finance, engineering and human resources leadership to implement and run the tracking procedure for the engineering support compensation program.• Ran communications and coordination for All Hands, blog posts, and team offsites.• Handled operations for all compliance questionnaires for existing & prospective clients. Completed over 50 due diligence requests in nine months.• Supervised program management for all security initiatives including documenting strategic roadmaps, capturing the objectives of the roadmap in Jira, developing and documenting the workflows in Jira, and holding engineers accountable to quarterly commitments.• Audited and enforced 100% compliance of dual factor authentication for all production accounts.• Managed a six-month vendor evaluation of a mentorship platform for engineering leadership.

Denver, Colorado, Us

Provides cognitive and operational lift for the CIO by advising on various issues, managing the flow of information, and deploying various initiatives across the Technical Operations and People organizations. These programs are designed to improve the operational effectiveness of TechOps by developing both the leadership team and individual contributors.High impact projects include:• Building Lead University, a training program for identifying and developing leaders in Palantir• Increasing transparency and increase awareness of what's going on in the business through recurring All Hands meetings.• Building a culture of root cause analysis.• Kickstarting the recruiting pipeline for the Arch (Systems Engineering) and People Partners (HRBPs) teams.• Analyzed the entire Technology Operations spend to find ways to cut down on costs.

Denver, Colorado, Us

Acted as a trusted advisor to the Chief Information Security Officer (CISO) and played a key role in strategy construction, signal collection, machine design, and project execution for the Information Security team. • Gathered metrics and information for the Palantir Director’s Brief which was designed to give leadership a quick synthesis of the risk held by various organizations.• Assisted in organizational restructuring of Information Security team and authored messaging for the CISO.• Owned tracking of all compliance related projects for the Human Resources team for the CIO as part of a temporary rotation.• Developed the machine for handling the development and operations teams ticket load, which involved updating Atlassian JIRA workflows and building JIRA dashboards. Reused this process for policy tickets that required CISO’s attention and increased response rates from several weeks to less than 3 business days.• Managed security reviews including reviews of critical productivity tools (i.e. Slack).

Denver, Colorado, Us

Advocated for the customer within the company. Handled all aspects of the customer support workflow including troubleshooting/solving customer issues as well as highlighting current and future customer needs to development team.• Point of contact for the forward deployments which involved running weekly syncs with engineering to ensure that all issues and escalations were handled in a timely manner. Worked closely with both technical and non-technical users and simplified technical explanations into detailed, simple steps for easy consumption. Communicated bi-weekly status reports, oversaw all issues related to the forward feature.• Triaged defects found by forward deployment engineers and end-users.• Collected customer requirements and submitted the use cases to the product feedback and design team.• Coordinated with development to plan code releases to prioritize bug fixes and included in upcoming product releases.

Armonk, New York, Ny, Us

Managed problem records (PMR) for the WebSphere Portal product to help global clients and vendors reach resolutions for their technical issues. This was a dynamic role that required me to support several different aspects of the product as workload required to ensure customer service and retention as well as find creative ways to increase Support Engineer productivity.• Solved over 350 PMRs in the year 2009 while yielding a high average customer satisfaction rating (NSI) of 92% for the past 4 years.• Developed log analysis tool in Java designed to reduce amount of time spent per PMR by 4%. The tool is part of the new hire education and incorporated into WebSphere Portal product.• Liaised between support and developers to reduce development response times by 77%.• Mentored new members in the support process, soft skills and best practices for internal tools development.• Authored over 120 published documents and articles on the IBM support site as a proactive measure.