• Leading a team of 30 members, that assists the clients by providing ITES support to various e-Publishing and Learning Management product & services.• Demonstrated the ability as key player in the project and established excellent relationship with the customer, which played a huge role in earning the trust and customer confidence.• Managing, developing, and evaluating the team to ensure proper methods/techniques are used to achieve the highest levels of quality and service to meet… Show more • Leading a team of 30 members, that assists the clients by providing ITES support to various e-Publishing and Learning Management product & services.• Demonstrated the ability as key player in the project and established excellent relationship with the customer, which played a huge role in earning the trust and customer confidence.• Managing, developing, and evaluating the team to ensure proper methods/techniques are used to achieve the highest levels of quality and service to meet customer needs.• Reviewing statistical data related to productivity and quality level and providing recommendations on Process Improvement.• Facilitate employee satisfaction and motivating them through rewards and appreciations.• Handle the project planning, scoping, and estimation, tracking and implementing plans within preset budgets / deadlines.• Developing documents like Project Plan, Standard Operating Procedures etc during the launch of a new business venture.• Demonstrates particular talent for client-side engagement; capturing clients’ expectations and translate them into business, by securing client satisfaction and garnering high rate of repeat business. Show less

• Deliver support and development projects as per the signed up SLA’s and productivity commitments.• Understanding project requirements.• Project planning.• Deliver projects (including staffing, ramping up, resolving technical conflicts, planning, risk management, change management and expectation management) as per committed timelines and budget.• Responsible for customer satisfaction and managing customer expectations • Team management, motivation and skilling.• To… Show more • Deliver support and development projects as per the signed up SLA’s and productivity commitments.• Understanding project requirements.• Project planning.• Deliver projects (including staffing, ramping up, resolving technical conflicts, planning, risk management, change management and expectation management) as per committed timelines and budget.• Responsible for customer satisfaction and managing customer expectations • Team management, motivation and skilling.• To coordinate training activities for In-house media developers.• To coordinate, monitor and motivate the media developers.• To provide Feedback to the team members with respect to Quality and Timeliness. • To ensure that deadlines specified against the plan are met. • To communicate periodically to the client and the relationship manager about the production activities. Show less

• To coordinate with the in-house data management team for downloading and shipment of batches. • To plan and allocating the projects to the Production team with respect to their manpower capacity. • To carry out capacity planning and report on the status against planned activity. • To coordinate training activities and maintaining training tracking card for In-house processors. • To track production against plan and reporting the progress to the Project Leader. • To provide… Show more • To coordinate with the in-house data management team for downloading and shipment of batches. • To plan and allocating the projects to the Production team with respect to their manpower capacity. • To carry out capacity planning and report on the status against planned activity. • To coordinate training activities and maintaining training tracking card for In-house processors. • To track production against plan and reporting the progress to the Project Leader. • To provide Feedback to the team members, with respect to Quality and Timeliness. • To update the online data tracking system for delivery and receipt of batches. • To coordinate with the knowledge team with regard to the installation and movement of software tools required for production both at In-house and at vendor sites. • To ensure that deadlines specified against the plan are met. • To coordinate and resolving the setup / workflow related issues with the Support • To communicate production related information both within and to the customer / Overseas Associates • To coordinate, monitor and motivate the workforce (developers). Show less

• Coordinating the team of quality controllers involved in sample auditing the vendor files.• Evaluating the performance of the quality controllers.• Scheduling and conducting monthly review meetings with vendors for quality improvement.• Scheduling and conducting trainings to the vendors.• Identifying the best performing vendors based on the quality parameters and rating them.

• As per the specifications converted into a XML file from the inputs, that was provided by client.• The converted XML files are validated by using XML spy and NSGML parsers.• The final output of the file is viewed in the Internet Explorer.• Developed a good relationship with clients and manage their perceptions and expectations.• Constantly sourced, developed and managed new areas of business with existing clients, and with new clients, wherever possible.• Proactively… Show more • As per the specifications converted into a XML file from the inputs, that was provided by client.• The converted XML files are validated by using XML spy and NSGML parsers.• The final output of the file is viewed in the Internet Explorer.• Developed a good relationship with clients and manage their perceptions and expectations.• Constantly sourced, developed and managed new areas of business with existing clients, and with new clients, wherever possible.• Proactively provided expert advice and guidance on packaging, print, marketing, communication and technical issues in order to maximize the effectiveness of the products and services. Show less