1. Gather and analyze data from various social media platforms to assess audience engagement, track key metrics (likes, shares, comments, reach), and monitor overall performance.2. Analyze competitor social media strategies, identifying strengths and weaknesses to refine the organization's social media efforts.3. Monitor and analyze customer sentiment through social listening tools, providing insights into how people feel about the brand or product.4. Keep an eye on social media… Show more 1. Gather and analyze data from various social media platforms to assess audience engagement, track key metrics (likes, shares, comments, reach), and monitor overall performance.2. Analyze competitor social media strategies, identifying strengths and weaknesses to refine the organization's social media efforts.3. Monitor and analyze customer sentiment through social listening tools, providing insights into how people feel about the brand or product.4. Keep an eye on social media conversations and user interactions, providing insights on user feedback, questions, and potential issues. Show less

1. Research potential customers and identify opportunities for sales by cold-calling individuals or businesses who have shown no prior interest in the product or service.2. Make outbound calls to prospective clients, introducing them to the company’s products or services, and pitching solutions to their needs.3. Schedule follow-up calls, product demonstrations, or meetings with qualified leads to further the sales process.4. Handle rejection and objections by addressing the… Show more 1. Research potential customers and identify opportunities for sales by cold-calling individuals or businesses who have shown no prior interest in the product or service.2. Make outbound calls to prospective clients, introducing them to the company’s products or services, and pitching solutions to their needs.3. Schedule follow-up calls, product demonstrations, or meetings with qualified leads to further the sales process.4. Handle rejection and objections by addressing the prospect’s concerns, providing additional information, and guiding them toward a potential sale. Show less

1. Identifying individual and organizational obstacles to learning and facilitating interventions.2. Deploying feedback tools to assess the effectiveness of the curriculum.3. Collaborating with internal departments to develop training materials that achieve defined learning outcomes.4. Revising, modifying, and updating training materials.

1. Identifying and assessing future and current training needs.2. Conduct effective induction and orientation sessions.3. Provide opportunities for ongoing development4. Uses quality monitoring data management system to compile and track performance at team and individual levels.

A. New Hire Training BatchesB. Refresher Training C. Training Need Identification/AnalysisD. Reports – Training Trackers, Publish the coverage, Efficacy of the trainingE. Do transactions in productionF. Conduct Pre shift briefings and ensure update dissemination G. Provide value adds to the client in the form of comparative studies, customer insights, VOC and Market IntelligenceH. Co-ordinate all process improvement initiatives and Improvement Projects as and when… Show more A. New Hire Training BatchesB. Refresher Training C. Training Need Identification/AnalysisD. Reports – Training Trackers, Publish the coverage, Efficacy of the trainingE. Do transactions in productionF. Conduct Pre shift briefings and ensure update dissemination G. Provide value adds to the client in the form of comparative studies, customer insights, VOC and Market IntelligenceH. Co-ordinate all process improvement initiatives and Improvement Projects as and when requiredI. Calibration exercises on a regular basis to ensure consistency in measurement.J. Call Listening Sessions aimed at improving customer experienceK. Conduct process Knowledge test at defined intervalsL. Any other task assigned by Training Manager / AM Show less

A. Report to Customer Care SupervisorB. Providing Information and Assistance to CustomersC. Educate Customers on Products and ServicesD. Development and maintain positive customer relationship according to Company valuesE. Communicate customers feedback to relevant parties responsible for the ongoing improvement of network service and coverageF. Make recommendations towards improving the quality of service provisionG. Carry out any additional work-related task or… Show more A. Report to Customer Care SupervisorB. Providing Information and Assistance to CustomersC. Educate Customers on Products and ServicesD. Development and maintain positive customer relationship according to Company valuesE. Communicate customers feedback to relevant parties responsible for the ongoing improvement of network service and coverageF. Make recommendations towards improving the quality of service provisionG. Carry out any additional work-related task or responsibility requested by the customer care supervisor as and when required.H. Elicit and record information from customer according to set procedures Show less