Henry Cramer Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

East Lansing, Michigan, United States

• Successfully led a student organization of nearly 3000 members, effectively representing the organization as a spokesperson within the wider community• Efficiently managed a six-figure operating budget for the student government by accurately forecasting expenditures and income, ensuring smooth and effective operation• Proactively built relationships through strategic networking with fellow student government leaders and university officials, fostering strong connections and collaboration• Effectively communicated policies, risk information, and important updates to community members on a bi-weekly basis, ensuring they were well-informed and knowledgeable about relevant matters• Leveraged research and cultivated relationships to drive advancements in governing policy and optimize organizational operations, resulting in enhanced services and improved overall efficiency.

Lansing, Michigan, United States

• Streamlined the efficiency of the Home Office Underwriting team by leveraging Excel functions to organize complex data, resulting in improved data management and analysis• Validated 30 small business policies by thoroughly researching and analyzing the unique business operations of each, ensuring accurate coverage and alignment with their specific needs• Conducted comprehensive research and analysis of bad debts, identifying key trends in customer payments to facilitate data- driven decision-making for future strategies aimed at increasing revenue.• Improved the customer and agent experience by conducting comprehensive testing of company software for policy quoting, ensuring smooth functionality and a user-friendly interface• Supported risk analysis efforts by compiling and analyzing loss history data and customer records for a portfolio of 300 customers, enabling informed decision-making and proactive risk mitigation strategies

Ann Arbor, Michigan, United States

• Strategically managed and empowered a team of 25 staff members, successfully driving operational efficiency improvements and elevating the overall customer experience while supporting the organization's growth and objectives• Achieved growth in membership sales through effective organizational management and exceptional customer service, fostering a positive experience for customers and driving increased membership acquisition• Enhanced business efficiency by implementing digital employee scheduling, streamlining the process, and optimizing resource allocation for improved productivity and time management• Effectively navigated operations during the COVID-19 pandemic by conducting extensive research on health guidelines and implementing robust safety procedures, ensuring the well-being of employees and customers while maintaining business continuity