Professional in international trade, passionate about logistics with over 1 year of experience in the BPO, Back Office, and Call center sector. I am a curious individual who always strives to go the extra mile. I possess skills in customer service, handling situations, problem-solving under stress, dynamic, and proactive.
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Junior Paybill AssociateSunset Cove Solutions Nov 2023 - May 2024-Received and analyzed timesheets in digital formats.-Accurately entered data into the system, ensuring the correctness of hours worked.-Maintained meticulous attention to decimals during payroll processing.-Worked independently without supervision, focusing on quality and accuracy.-Collaborated with teams to resolve discrepancies and ensure data integrity.-Maintained organized and up-to-date records, ensuring confidentiality and data security. -
DispatcherSavant Bpo Sep 2023 - Nov 2023Sabaneta, Antioquia, Colombia-Take inbound requests from carriers interested in loads-Evaluate carriers to ensure they meet the requirements-Follow up on exceptions that arise during the day such as late loads, location problems, and cancellations, among others.-Monitor the loads in "dispatch pending"-Provide prompt responses to requests from the sales team or US Staff. -
Assistant CoordinatorAnchora Colombia Nov 2022 - Jun 2023Barranquilla, Atlántico, Colombia-Execute and receive telephone calls with the purpose of providing homecare services to patients with special needs.-Coordinate and locate homecare providers in proximity to patients, ensuring timely care in adherence to established standards.-Oversee the compliance of services rendered, guaranteeing their adherence to prescribed specifications and requirements.-Undertake the intake process for new clients in the realm of health care services, meticulously collecting relevant information and recording their needs.-Communicate effectively with supervisors and teams in the United States, furnishing detailed reports regarding case progress and any pertinent incidents.-Compile daily reports meticulously documenting the activities undertaken and the outcomes achieved in the provision of homecare services. -
Scheduling CoordinatorBusiness Integrity Services Aug 2021 - Jan 2022Barranquilla, Atlántico, Colombia-Manage and coordinate schedules for healthcare providers and clinical staff, ensuring optimal coverage and patient care.-Facilitate the scheduling of patient appointments, consultations, and medical procedures, taking into account patient preferences and medical priorities.-Collaborate with healthcare professionals to address scheduling conflicts, cancellations, and rescheduling as necessary.-Maintain accurate and up-to-date scheduling records, utilizing healthcare management software and tools.-Communicate effectively with patients, caregivers, and medical staff to confirm appointments, relay important information, and provide necessary instructions.-Prioritize urgent cases and manage patient waitlists efficiently, ensuring prompt access to medical services.-Assist in the optimization of healthcare resources by balancing workload and appointments to enhance operational efficiency.-Prepare reports and document scheduling metrics, contributing to the continuous improvement of healthcare scheduling processes.
Henry Dediego Herrera Education Details
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Negocios Internacionales/Comercio Internacional
Frequently Asked Questions about Henry Dediego Herrera
What is Henry Dediego Herrera's role at the current company?
Henry Dediego Herrera's current role is International Trade Professional | Commercial | Bilingual | Data entry| Customer Experience | Assistant Coordinator | Scheduler Coordinator |.
What schools did Henry Dediego Herrera attend?
Henry Dediego Herrera attended Universidad Popular Del César.
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