• Managed schedules of lessons for self and other instructors working around graduate school and college schedules of self and instructors, taught lessons to students helping students to improve technique and increase skill level, worked on various ad marketing campaigns through Facebook, Instagram, and also through local public spaces to increase amount of students. • Coordinated with musicians to schedule recording sessions and then set up and recorded, mixed and mastered sessions delivering high quality recordings to clients.• Increased number of instructors to 12 by Screening, recruiting, interviewing, and hiring strong candidates for instructor team openings using local job boards and social media to recruit strong candidates.• Trained and guided team members to achieve a positive team environment with high productivity and performance metrics using great attitude, professionalism, and high expectations.• Increased number of students by 300% by establishing goals, overseeing performance and directing 360 degree multi-platform marketing campaigns and special events.• Improved time management by implementing use of Microsoft Word, Excel, and CRM (Hubspot) managing calendars, marketing, contacts, accounting, expense reports, administrative support, and project documentation.• Improved operational logistics and business database management and frameworks to enhance resource utilization and acquisition, reduce waste and securely handle confidential information.• Improved performance with monthly human resources reviews assessing each employee's performance and developed improvement plans with clear milestones.

• Managed schedules of lessons for self and other instructors working around college schedules of self and instructors, taught lessons to students helping students to improve technique and increase skill level, worked on gaining students through local public spaces to increase amount of students while. • Increased customer retention, procurement and satisfaction by closely monitoring team member performance, assessing problematic practices, and relationship building by going above and beyond for a great customer experience.• Served as point of contact for requests for communications about information, data management, troubleshoot, recruitment, and technical support providing customer service both over the phone and through written communication.• Maximized performance by tracking and analyzing daily activities and mentoring team of 4 instructors and follow up with status reports.• Scheduled and coordinated meetings, appointments, and presentations with parents and guardians to discuss expectations for instruction, lesson scheduling and to close contracts.