Specialization:Recruiting · Sales Management · Strategic Planning · Team Building · Team Leadership - Business Development· Performance Motivation · Organizational Structure · Change Initiatives · Relationship Development · Communication · Budgeting · Financial Analysis · Coaching · Performance Management- Disaster Planning and readiness - Business Executive Coaching.

-Played pivotal leadership roles as part of mission-critical initiatives across the continent, while assuming P&L accountability.-Led win-win vendor contract negotiations, maintaining positive rapport while ensuring Money Mart’s interests were met. -Collaborated with key stakeholders across all functional departments to maintain alignment with organizational priorities. -As a change agent, fostered innovation across the organization and proactively adapted strategies to meet evolving needs.-Negotiated major contracts to increase fee-based revenues by $2M (25%) while reducing client complaints by 30%, by improving vendor relationship management via the creation of tailored, effective escalation and resolution processes.

-Led the auto-decisioning strategy for the future digital platform and worked with Analytics to build a pre-launch Tableau report.-Collaboratively built a shared vision across the company and communicated the product development journey to stakeholders.-Championed sponsors’ goals while maintaining alignment with business roadmap and instilling a collaborative culture.-Represented clients when partnering with Business and IT groups, breaking down complex issues into achievable initiatives; used customer insights and analytics to validate their problems and solutions throughout the product development process.-Leveraged a wide range of tools and methodologies such as Agile Product Owner and Waterfall to meet goals and deadlines.-Ensured business continuity and viability through COVID by leading the end-to-end development of a user-friendly digital platform, from selecting 3rd-party vendors to developing and launching the solution, generating $21M in 2021 alone.

-Managed and developed 202 staff across 67 locations and 2 provinces, created successful strategies, and defined key objectives to foster the habit of success; oversaw retail operations, profit growth, marketing activities, and strategic business development. -Led daily operations including people management, customer service, sales, risk management, and protection of assets.-Trained District managers, measured performance, and provided feedback to ensure client and corporate expectations were met. -Served as Collection Category Manager for Western Eastern zone and liaised between NCC and RDOs to facilitate communication.-Launched a new refreshed RPC Program and led a growth initiative to understand and enhance IL default calls in NA.-Drove rapid, sustainable growth by ensuring region-wide adherence to best practices and fluid transmission of information.-Implemented a service strategy that drove $53M+ in annual sales, while aligning perfectly with the company’s strategic plan.

o Provide effective day-to-day management of District operations in people management, customer service, sales, risk management and protection of assets.o Deliver and/or develop corporate, business or marketing strategies to facilitate growtho Develop and train the CSR & management team within the stores to ensure everyone is meeting customer and company expectations. Measuring performance & providing feedback. o Conduct regular meetings with team o Monitor controllable expenses and initiate corrective actions as necessary.o Accurate accounting and reporting from the stores to Head Officeo Control and manage company inventories and assetso Liaise between Head Office and District stores so as to facilitate an efficient flow of information in both directionso Ensuring staff adherence to all safety and security standardso Grow business results through local area marketing initiatives ie. busines-to-business, etc.o Provides leadership to develop effective operating systems, policies and procedures including recruitment and training systems that will enable field management and staff to achieve excellent business results.o Achieves planned operating results in the stores under their supervision.o Ensures compliance with company policies and procedures, including the maintenance of all minimum-operating standards to maintain a high level of operational and organizational integrity.o Maintains a high level of security and safeguards employees, company assets; including negotiable instruments with direct adherence to the company’s policies regarding same.o Ensures that necessary staff are hired and trained to carry out the succession plans in a manner consistent with company financial budgets and goals.o Encourages an open environment that allows innovation, sharing of best practices and supports continual improvement.