Henry Gomez Email & Phone Number

Los Angeles, Ca, Us

Singapore, Sg

★ Oversees the operations and financial performance of five stores maintaining $25.1M in annual revenue.★ Responsible for strategic planning, forecasts, and promotional activities. Delivers 12% comp growth.★ Facilitates leadership training and development for internal area managers, store managers, and assistant store managers.

Singapore, Sg

★ Promoted to supervise eight direct report managers and 80 associates across store locations in the United States and Canada. Sustained $26.2M in annual sales.★ Consistently met weekly and annual goals by developing budgets and forecasts for the region as well as a new labor model that maximized top-line revenue against expenses.★ Successfully aligned stores in the Canadian market with performance and reporting standards in the United States.★ Capitalized on the busiest shopping season of the year, establishing processes for labor, zoning, and inventory management, as well as enhancements to the shopper experience during the holidays.★ Responsible for the annual forecasting process by SKU for the US market, adjusted by store on a weekly, monthly, and quarterly basis.★ Created in-store programs to improve customer retention, including on-site service and repair for out-of-warranty products, leading to upgrades by consumers to new products.★ Achieved 98% YOY growth and 64% comp growth in 2021, followed by a 34% gain in sales volume and 30% comp growth in 2022.

Singapore, Sg

★ Responsible for the performance of four stores on the West Coast in California and Canada, with four direct reports and 40 associates.★ Credited with growing business in the highly competitive and profitable Los Angeles market.★ From 2018 to 2019, increased sales by 20%, translating to $10.5M in additional revenue.★ Met the challenges of the COVID pandemic by supporting customers via chat, telephone calls, and in-store service.

Singapore, Sg

★ Participated in planning, operations, hiring, and launch for the company’s first retail stores. Managed global flagship stores on both coasts for the first 90 days of operations.★ Developed job descriptions and talent profiles to support the hire of teams for three new stores.★ Innovated operations processes for inventory management, product replenishment, and forecasting for the US portfolio.

Atlanta, Ga, Us

★ Turned around the performance of 12 locations throughout Los Angeles and Orange County. Led the district to rank as the best in the entire organization, from 24th place to first.★ Executed management changes, new hiring, and improvements in scheduling to increase revenue and improve customer service. Supervised 150 professionals, positioning top performers to advance to director and manager positions.★ Directed five stores ranking in the Top 40 of company locations, including the top store at South Coast Plaza. Improved revenue from $5.9M from nine stores to $9M from 12 stores.