I have been working in the computer field for over twenty-five years as a PC Troubleshooter and support specialist. I have attained great skill in my ability to diagnose issues and communicate that diagnosis in simple terms to my customer base; as well as skill in communicating in depth issues to programming and engineering staff in precise manner all while maintaining my sincere service attitude. I have experience in early trend recognition and proactive solution implementation, data analysis, and reporting; as well as concise presenting and public speaking skills. Recently I have taken on the role of Vendor Management Officer. As Risk Management expands outside of IT, TPRM of Vendor relationships has become a focal point of many companies and will only continue to expand., In my role as manager I have performed performance reviews, coaching, PTO management (through ADP), scheduling and hiring process. I have experience in the Apropos call queue management system for client based call routing. I am experienced in the Windows 95, 98, NT4, 2000, Windows 7, 8, 10, and XP operating systems. Novell 4.1 user administration, print queues, client installation, and maintenance, Dialup Networking, TCP/IP configuration and troubleshooting, Ms Office support including O365 administrative tasks, as well as Corel Office support, Groupwise and Outlook mail client support, some administration, Active directory administration, Citrix remote application configuration and support. Additionally, I am versed in iDevice configuration and MDM client application installation, as well as iRep. I have solely implemented an AirWatch environment/fleet, familiarity with MobileIron and Intune. I am familiar with many cloud backup solutions such as Iron Mountain, physical backup solutions such as Ghost, Maverick, and image application via MDT.