Henry Hubbard Email and Phone Number

 Provides customer service and answers user inquiries regarding computer software, hardware operation, andthe use and interface of systems and software applications. Creates, maintains, and updates user accounts on multiple systems, including Windows servers, Adobesignature security, and third-party applications. Updates text and images on multiple agency web sites using Dreamweaver. Researches IT purchases (hardware and software) to procure items while adhering to State of Texaspurchasing rules. Executes IT purchases from the research phase through receipt and delivery of goods. Maintains appropriate security controls over software. Performs scheduled cleanup of network drives to clear obsolete data, properly places misfiled information, andmaintains logical organization per established agency procedures. Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems,or appropriate software. Troubleshoots and resolves computer-related problems. Provides continuous status updates to management and / or service requestors during the course of allprojects and communicates the completion of all tasks

• Supporting Active Directory• Assisted in the email migration of 12,000 clients from Exchange 5.5 to 2003.• DSHS Data Operations Center Systems Programming team member. • DSHS Data Operations Center Exchange/Outlook team member. • Responsible for DSHS incoming 2nd tier assigned technical support requests. • Provides user support in hardware and software • Maintain AntiVirus weekly statistical report. • Maintain RIM Blackberry server administrator • Support RIM Blackberry Handheld. • DSHS Network technician. • Support for the administration and management of the DSHS backbone and Wide Area Network. • Maintain and configure multiple vendors network equipment. • Install and setup new Linux server. • E-Mail Enterprise Systems Administrator responsible for over 12,000 clients state wide. • Responsible for DSHS local and regional Email support. • TCP/IP (DHCP, WINS, DNS) • Windows 9x/ME • Windows NT/2000/2003/XP • Exchange 5.5/2003 • Novell Netware 3x/4x • BlackBerry Wireless Solution • Veritas BackupExec 7.x/8.x/9.x • Office 97/2000/2003/XP • Hardware installation and support • Norton Antivirus Corporate Edition

• Windows 9x/ME • Windows NT/2000/XP • Provides user support in hardware and software • Exchange 5.5/2003 • Novell Netware 3x/4x • BlackBerry Wireless Handheld • RIM Blackberry server administrator 3.6x • Veritas BackupExec 7.x/8.x/9.x • Office 97/2000/XP • Hardware installation and support • Exchange\Outlook team member • Norton Antivirus Corporate Edition • DLT 7000 internal tape drive installation

• Supervised twenty-eight employees. • Formulates goals, policies, and standards of the operations section and prepares schedules for ADP resources. • Oversees staff in planning and scheduling work and coordinating production. • Ensures the protection of the data maintained in the operations section. • Ensures compliance with safety and operating procedures. • Coordinates site planning and preparation regarding changes to the computer or data communications configurations, and ensures that requirements are met. • Contacts vendors concerning equipment and maintenance matters and prepares recommendations for budget estimates for supplies and equipment. • Develops and establishes control and backup procedures for operations and monitors for compliance. • Advises and consults on proposed ADP applications, including data transmission and use of data communications equipment. • Reviews reports of problems and evaluates the timeliness with which they are resolved, taking corrective action where appropriate. • Performed related work as assigned.