Henry K. Lo Email & Phone Number

Las Vegas, Nevada, United States

- Loosely, my main objective is to generate maximum revenue for ARS (Yes! Air Conditioning, Plumbing, & Electric).- Maximize revenue by managing and engaging online leads and getting them to the right people. I drive high-intent, low-cost visitors into setting up an appointment who convert higher and purchase more on average.- Report directly to the GM to be the liaison to communicate with our Sales Team, and AC Dispatch, and Plumbing Dispatch about incoming service inquiries. - Follow up on loose leads and quotes presented, leaving no stone unturned.- In short, I understand Lead Setting to its core in my HVAC/Plumbing/Sales industry. At this point, I achieve success on a daily basis by systematically working on productive, actionable, time-proven executable steps to generate 7 figures in revenue annually.

Las Vegas, Nevada, United States

- Responsible for sales direction and management of technician department, with 19 combined reports in a $20M operation.- Held weekly training meetings on customer service, client communication, and technical knowledge. - Provided daily reporting on KPI’s, trends, and technician performance to the GM.- Recruited and hired for both sales and technical departments - Oversaw procurement, vender partnerships, fleet management and regulatory/policy adherence. - Supported field staff and customer service representatives.- De-escalated customer challenges whenever they arose.

Las Vegas, Nevada, United States

Responsible for negotiating primarily small-scale and large-scale commercial HVAC sales (80%), while still serving as a Comfort Advisor for residential customers (20%). I also teach what I know to the office staff and field technicians to bring in more revenue into the company.In my time with the company:- May's Year-Over-Year revenue growth was 128%.- June’s YOY revenue growth was 279%.- July’s YOY revenue growth was 258%.- August's YOY revenue growth was 121%.- September's YOY revenue growth was 246%.- October's YOY revenue growth was 89%.- November's YOY revenue growth was 133%.- December's YOY revenue growth was 657% (!!!).Total Year-Over-Year Average Revenue Increase: 238.87%

Las Vegas, Nevada Area

- Contacted and called homeowners via emails, warm leads, or cold calling to create interest and "sell" appointments for technicians to preform HVAC or plumbing maintenances and services at their homes. Negotiated and closed numerous HVAC and plumbing quotes.- Generated $707,147 of revenue in first 9 months with company (MAR 2017 - DEC 2017).- Generated $1,310,883 of revenue in second year with company (JAN 2018 - DEC 2018).- Generated $1,530,231 of revenue in third year with company (JAN 2019 - DEC 2019).- Generated $1,267,537 of revenue in fourth year with company (JAN 2020 - DEC 2020).- Generated $792,402 of revenue in final 6 months with company (JAN 2021 - May 24th 2021).- Total Revenue over 4 Years: $5.6 Million (Picture Below)- Received award for highest annual out-bounding revenue for 3 consecutive years (2018, 2019, 2020)

Las Vegas, Nevada Area

- This was a contracted position for Uber's new food delivery platform, UberEATS.- Used prospecting skills (phone calls, emails) to qualify, engage, and acquire new restaurant partners to the platform on a daily basis.- Negotiated contracts aimed to establish the foundation of a strong working relation with our restaurant partners, including sustainable economics for both parties.

Las Vegas, Nv

Simply, my goal is to provide people with clean electricity at a rate cheaper that what they are paying to their utility company. - Every homeowner and their electricity consumption is different. On a daily basis, I would design a custom solar system for every inquiring home that would best suit their needs and finances. Major variables included factoring in the customer's geographic location, the amount of sunlight the area receives, the usable amount of space of a customer's roof, and their electricity consumption patterns (present and future).- If the homeowner wanted to move forward with solar, I would act as their Project Manager over their solar system installation process, which primarily includes monitoring and facilitating communication with various SolarCity teams, e.g., site surveyors, back-end office, engineers, installation team, etc. to expedite the transition to a solar home.

Las Vegas, Nv

- Alongside the Branch Manager, managed all the daily branch operations pertinent to renting cars, e.g., scheduling reservations, cleaning and maintenance, organizing the optimal mix of cars on a daily basis (sedans, trucks, vans, etc.) to fill reservations and increase demographic penetration. - Maintained average monthly fleet size of 230-260 cars generating $900-$1,000 income per car grossing $207,000-$260,000 monthly.- Monitored the development of 18 employees at multiple branch locations during Enterprise career. Decreased customer disputes by auditing contract under-writing preformed by employees. Drove revenue up 15% by motivating employees to sell daily. Identified and diffused any customer disputes with professionalism every time.

Online Based

- Through the computer, I worked with Google's programmers to provide feedback and improvement on their search engine algorithms/results to improve end user's experience.- Measured the relevance and usefulness of web pages in correlation to predefined queries- Provided comparative analysis of sets of search engine results and various other growth techniques, e.g., how the word choice and length of a website affected views.

Office Of International Education (Salem, Or)

I supported the activities and daily operations of the office, while acting as receptionist.- Greeted/directed visitors to the appropriate place/person/information/materials.- Answered questions student(s) may have had regarding studying abroad.- Made advisory appointments; announced and escorted visitors to their adviser.

Delta Gamma Sorority House (Salem, Or)

I helped the chef prepare and serve food (lunches, dinner, and brunches) for a house of 50 women. In addition, I maintained a clean kitchen by way of washing dishes, wiping appliances, sweeping, and mopping.

Salem, Or

.- Majored in Economics, minored in Sociology.- Served in the student body government representing the Senior Class.- Held active leadership roles in a variety of clubs/groups.throughout college career.

Online-Based Company (Http://Www.Chacha.Com/)

- I determined the intent of the user's incoming text/question, and researched suitable answers to the user's query using the Internet and special Guide Tools provided to ChaCha employees.- I formed the answer(s) into a neat text message and replied hastily back to the inquirer.

Online

- On a weekly basis, I scanned news outlets for significant events in our country or overseas that I suspected would affect speculation/fluctuations in the stock market. I used my predictions to buy or short stocks as I saw fit. Using Fidelity as my preferred platform, my initial portfolio investment of $3,000 is now a little bit over $20,000. - Using eBay, I prospected for valuables and/or merchandise to be "flipped" and re-sold on eBay. I have 192 transactions-to-date (and 174 unique transactions) with zero negative feedback as of June 21, 2015. Photo attached as verification. - Current/Next Project: Create multiple watchable Youtube content, or channel(s), to generate another income stream via video advertisements.

Kailua-Kona, Hawaii

I primarily worked in the Home Entertainment department.-Assisted customers with questions and purchases-Operated cash registers-Restocked merchandise and maintained a clean deparment

Bachelor’S Degree, Economics And Sociology, 3.71 Cumm. Gpa

Activities and Societies: Beta Theta Pi, Hawaii Club, Computer Science Interest Club, Asian Student Association, Angles (Willamette.

Bachelor'S, Business Administration, 3.51 Gpa

Activities and Societies: I served as an "International Student Ambassador." My role was to help the international (local) students put.

High School, 3.94 Cum. Gpa (Summa Cum Laude)

Activities and Societies: Honor's SocietyI focused on business and computer-related courses. I did everything that was asked of me.