Service Project Management• Service NPI, ensure WW service readiness (technical, parts planning, service capacity & capability) are on track.• Service marketing, selling product warranty to main customer. • Product Life Cycle Management, from MP to EOL.• Service warranty cost simulation and offer.• Cross function team lead to achieve service readiness objective.

Senior Assistant Manager, Global Service Divison• Service NPI to ensure new product readiness for service is on track.• WW third party (repair) survey, enabling and audit.• Customer Service & Support, OEM/ODM customer account management.• Leading RMA repair team to meet TAT promised to customer.• Drive service product support, logistic and planner to early involve and come out service readiness on time.• WW service site capability, readiness and performance review.• Customer complaint handling• Service FAI & Safe launch implementation• Service contract review• Set up RMA and return process flow for WW service • Early warning product capture program and field quality feedback for DFM, DFS improvement.• Service BOM creation and fulfillment to WW customer.• Reverse engineering implementation on service with annual cost saving up to $110,000 (one model)• Coordination with IT team to create RMA system with tracking system to cover repair status, TAT, output performance, field return data.• Leading 12 engineers in product support and customer service function.

Production Section Manager• Notebook Computer Production Management. • Process and Yield Rate Improvement. • Manage and Review production output to meet on time delivery.• Lead Task Force Team for quality and capacity improvement. • Manage PCBA Repair and testing team.• New Product Introduction (NPI) to manufacture.• Product introduction and training to customer.• Leading 25 personnel for inspection and repair operation