Henry LaraTelephone: (818) 356-0025/ Mobile: 1-(909) 319-3041Email: Henry@MaxsunIndustries.comA highly motivated professional with a strong focus on customer satisfaction Core skills include:-Shipping procedures -PowerPoint -Dbase III -Flow Charting-Shipping costs -Microsoft Excel -PSL Accounting -CorelDraw-Sales contacts -Quark Express -Citrix -Quick ScheduleProfessional ExperienceStryka Botanics, Chatsworth, California (2003 - 2010) Sales Technician (2003 - 2010)Responsible for all aspects of customer satisfaction; accommodated customers by taking verbal purchase orders, generating the appropriate documentation. Obtained new customer documentation, example; resale certificate number and federal id number. Facilitated method of payment, credit card, wire transfers and credit application (net 30 days). Initiated daily communications with customers for product inquiries pricing and availability. Give recommendations as to the formulations as requested. In addition to the above I generated new sales by cold calling perspective customers utilizing trade publications. Extensive and in-depth product knowledge in the following categories Botanicals, Herbs, Extracts, Spices, Fruits, Vegetables, Vitamins, Amino Acids, Gluconates and Minerals, I am capable of identifying products utilizing Latin, botanical or common names. In addition I am able to ascertain the active ingredient and or constituent that produces the desired effect found in the raw material