• Identify and implement process improvement change initiatives based on data-driven analysis. • Provide mentorship, feedback or coaching with the purpose of implementing action items to drive processes/performance. • Effectively communicate with stakeholders to ensure a clear understanding of performance criteria and its impact on customer satisfaction. • Demonstrate strong time-management skills and the ability to work independently as well as part of a team. • Collaborate with multiple internal teams to streamline processes and improve performance.

• Utilize logical reasoning and established processes to ensure partner satisfaction and resolve issues. • Coordinate effectively with various departments to address and resolve partner concerns. • Consistently exceed performance metrics to enhance partner experience. • Display exceptional time management skills and provide support to team members when needed. • Maintain a professional attitude, align with the company's mission statement, and apply leadership principles to manage partner queries.

• Oversaw daily operations, staff training, and development in a fast-paced environment. • Managed a portfolio of over 200 accounts, ensuring customer satisfaction and retention. • Collaborated with Customer Service and Product Development teams to enhance the overall customer experience. • Identified and pursued growth opportunities within the territory in collaboration with the sales team. • Led equipment and inventory management, optimizing resource allocation. • Conduct budget reviews and report cost plans to upper management.

• Led a team of restaurant crew members, overseeing daily operations. • Assist General Manager with scheduling, ordering and team development • Lead new hire orientation and provide ongoing training and coaching to employees • Ensure customer satisfaction, handle any customer concerns as well as establish a culture of excellent customer service • Communicate with upper management regarding operations and personnel

• Ensure optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude• Served guests in fast-paced environment and managed time for optimal experience for each guest• Assisted other workers to achieve maximum efficiency during peak attendance times• Managed order and conduct financial transaction by using Point of Sale system• Ensure cleanliness of dining area throughout the day• Attained Employee of the Month on multiple occasion