A highly self disciplined, proactive, person,with good communication skills, and good diagnostic experience in New Automotive Technology (PHEV & Bev). At least 6 years working experience in technical support management of Mercedes Benz, Volvo PDI center and dealers.
Volvo Car Sales (Shanghai) Co., Ltd
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Technical Support ManagerVolvo Car Sales (Shanghai) Co., Ltd Jan 2018 - PresentShanghai City, China1, Support & train dealers from technical perspective to enhance dealer repair quality.2, Support Shanghai & Xian VPC from technical perspective to enhance Quality management and repair Quality.3, On-site support dealers to diagnosis and repair vehicles to enhance customers' satisfaction.4, Investigate market technical issue on Powertrain & BEV & PHEV to improve product quality together with PFU team5, Support other team as (CCM & field & sales & logistic) to enhance dealer service quality.6, Guide dealer on handling special cases and conduct onsite investigation with R&D engineer.7, Evaluate dealers' performance on repair quality and take actions to enhance repair quality and one-time repair effectiveness.
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Sr,Quality Management EngineerVolvo Car Sales (Shanghai) Co., Ltd Jun 2017 - Dec 2019Shanghai City, China1, Follow-up and control Shanghai & Xian ports arrival vehicle repair status 2, Monitor PDI operating procedures to ensure vehicle quality inspection3, Follow-up, initiate and execute activities as required to ensure key responsibility are meet.4, Evaluate VPC suppliers, performance on QB & Recall & Repair process and quality control5, Support other team as (sales & logistic) to enhance VPC and delivery service quality.
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Technical SupervisorNyk Vehicle Processing Service (Shanghai) Co.,Ltd Mar 2016 - Jun 2017Shanghai1, Providing tech-support on imported Land Rover and Jaguar during PDI process.2, Report to line manager and OEM about new findings of tech-issue before delivery3, Responsible for tech-support on imported products of disabled seat modification
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Technical SupervisorNorth Star (Tianjin) Automobile Co., Ltd Jun 2012 - Mar 2016Shanghai1, Follow-up PDI completion status on each batch of new arrival vehicles2, Monitor the completion progress and quality of PM, SM and recall activities,3, Regularly sampling, analyzing problems found out during PDI process and repair activities, conduct self-examination and summarizing to enhance work efficiency4, Providing tech-support to mechanic and warranty team.5, Sending technic & Quality related report via email & online system to Beijing and German to solve complicate issue6, Passed ST-system tech-courses on (Diagnostics section , Power-train , Passive-restrain system and Chassis)
Henry Li Skills
Henry Li Education Details
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Automotive Engineering
Frequently Asked Questions about Henry Li
What company does Henry Li work for?
Henry Li works for Volvo Car Sales (Shanghai) Co., Ltd
What is Henry Li's role at the current company?
Henry Li's current role is Volvo Car Sales (Shanghai) Co., Ltd - Technical Support Engineer.
What schools did Henry Li attend?
Henry Li attended Shanghai University Of Engineering Science.
What skills is Henry Li known for?
Henry Li has skills like Leadership, Management, Project Management, 运营管理, Automotive, 维护和修理, Customer Service.
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Henry Li
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