As part of the Associate Faculty at the Singapore University of Social Sciences (SUSS), I am privileged to mentor and guide undergraduate students in the dynamic fields of User-Centered Design, Human Factors, and Design Thinking.My teaching philosophy is rooted in fostering a deep understanding of the complex relationship between design and human interaction. I aim to go beyond imparting theoretical knowledge, focusing on cultivating practical skills that empower students to create innovative, user-centric solutions with real-world impact.

• Drive content for corporate communications materials, including press releases, presentations, media pitches, LinkedIn posts, web pages, graphics and videos• Create and manage Spark’s website content, ensuring the timeliness of updates and accurately reflecting the Spark brand• Led the design of marketing materials such as brochures, flyers, posters, videos, etc. • Provide business support to the CEO, including NDA agreement preparation and liaison with external parties, monitor data room usage and provide secure and authorized access for investors• Oversee projects assigned by the CEO and ensure they are completed in a timely manner

• Manage the user experience of the Spark eFX mobile app, and ensure the user interface design, visuals, and interactions are aesthetically appealing, intuitive, and easy to use• Collaborate with sales, project management and engineering team to ensure that design solutions are feasible and all user requirements are met• Drive the UI Style guide, and set the UX / UI design standards• Monitor and respond to bug reports and new requests submitted in the Jira platform

🎉 🎉 HIGHLIGHTS 🎉 🎉 ---------------------------------------------Created and launched a website for online learning about presentation design that receives 30,000 web and mobile impressions per month, in addition to 3,000 downloads of presentation templates from presenters all over the world. Additionally, 200+ students participated in a 2-day workshop on presentation makeover, and 600+ people completed the Udemy-hosted online presentation makeover course.---------------------------------------------Founder of PresoMakover, an online presentation design website packed with learning materials and resources to help anyone wanting to improve their presentation design skills with beautiful and effective presentations. PresoMakeover is the place for next-level presentation design ideas, tips and training. Henry’s online course incorporates the latest presentation trends and is designed to help anyone from beginners to experienced professionals create engaging presentations that stand out. With easy-to-follow video tutorials and downloadable resources, it is considered a must-have for anyone wanting to succeed in the field of presentation design.

🎉 🎉 HIGHLIGHTS 🎉 🎉 ---------------------------------------------Collaborated and created the investor pitch deck for Alibaba's Series C round of funding and oversaw the user experience design for an in-house built eforex solution called Aladdin for Alibaba's e-commerce business. M-DAQ became one of the top-funded fintech startups in Singapore after Ant Financials, an Alibaba affiliate, made a sizeable US$87 million series C round investment as a strategic investor in M-DAQ.---------------------------------------------• Responsible for overseeing M-DAQ's special projects and driving creative concepts for FX-related mobile app projects• Collaborate and provide creative support to the management team for all presentation decks• Manage and maintain M-DAQ's website content, which includes publishing press releases and creating web pages for new FX solutions, news, and announcements• Preparing meals and snacks in our built-in kitchen for the benefit of the staff and clients

🎉 🎉 HIGHLIGHTS 🎉 🎉 ---------------------------------------------M-DAQ rebranding campaign "world without borders" was a huge success. The new graphic, featuring icons of various cities on top of the globe, was very well received as well as the newly redesigned website and marketing materials. The rebranding effort has increased media interest and investment while also helping to increase public awareness of M-DAQ.----------------------------------------• Redesign the M-DAQ website to make it visually appealing, more user-friendly, and mobile responsive on all mobile devices. • Create eye-catching visual components for websites and mobile apps, such as icons, logos, images and interactive buttons.• Assist with the creative development of all digital projects, such as corporate/product videos, animations, product brochures, mobile apps, presentation slides, websites, and other creative media• Ensure that the company-wide branding and appearance are consistent

🎉 🎉 HIGHLIGHTS 🎉 🎉 ---------------------------------------------Successfully created and launched two interconnected, multi-language mobile apps to address the white space for school bus transportation. The innovative way that BusBuzz tracks school bus attendance in Singapore was featured in a news article with The Straits Times and e27 Tech Media.---------------------------------------------Co-founder of Busbuzz, and responsible for taking the mobile app from its inception to full launch. This involved developing the concept, designing and building the app, and then launching it to school bus companies in Singapore. The mobile app was recognized in a news article with The Straits Times and e27 Tech Media for its pioneering way of tracking school bus attendance in Singapore.BusBuzz is an easy-to-use school bus attendance app designed for school bus operators. It manages your students’ bus attendance and organises your school bus activity. Student’s safety is of utmost importance to schools and parents. Bad school bus management can result in panic and create stress for bus operators, school staff and parents. BusBuzz can make a difference: you will have clarity of student’s attendance status and can take appropriate actions immediately if you discover the student is missing.

🎉 🎉 HIGHLIGHTS 🎉 🎉 ---------------------------------------------Within three months of the contract, all Liquid Pay mobile screen prototypes were finished and prepared for production.---------------------------------------------• Develop prototypes and user interface concepts for Liquid Pay, a peer-to-peer digital payment solution• Collaborate with product owner and developers to define product features and user stories • Analyze user feedback and make improvements accordingly • Test and ensure screen designs are optimized for various mobile devices

🎉 🎉 HIGHLIGHTS 🎉 🎉 ---------------------------------------------Obtained an Abacus Scholarship and graduated with a 4.11/5.0 cumulative GPA from Singapore Nanyang Technological University's Master of Science (Human Factors Engineering) program.A high adoption rate of an average of 80% for seven Abacus travel solutions was achieved by helping to raise brand awareness and maintain customer loyalty through market visits for product training and gaining a better understanding of local business needs.Participated in and gave two speeches on the topic of mobile travel solutions: "Go Mobile - The Future of Travel is On The Go" at the Philippine Travel Agencies Association (PTAA) conference 2012, where 500 people attended, and "Best Design Practices for Mobile User Interface Design" during ITB Asia 2011, with an audience size of 100.---------------------------------------------• Responsible for overseeing and managing a team of two employees for seven mobile and consumer solutions: Abacus Mobile, Abacus Mobile Manager, Abacus Insights, Abacus VirtuallyThere, TripCase, Abacus Messaging Hub, and Abacus eServices• Establish annual marketing plans, product roadmap, marketing budget and communication with National Marketing Companies (NMCs) to increase adoption and maximize customer engagement• Create marketing and training materials such as user guides, website content, presentations, and training videos to drive product awareness• Team up with the commercial team to pitch and present in order to win contracts by giving product demonstrations and taking part in Request for Proposal (RFP) processes

🎉 🎉 HIGHLIGHTS 🎉 🎉 ---------------------------------------------Received a direct commendation from Robert Bailey, CEO of Abacus, for being innovative, taking calculated risks, and steadfastly committed to building and launching an agency self-help portal, Abaucus eSevices, across 21 Abacus markets.Helped to create a completely new layout and design for eTickets and travel itineraries that made it much easier for travellers to view their travel arrangements. The feedback from travellers was positive, and even Sabre, our technology partner, decided to use it for a global launch.---------------------------------------------• Develop and execute marketing strategies for Abacus eServices and Abacus VirtuallyThere, including overseeing the product roadmap and enhancement requests, allocating funds for business travel, and rolling out new product features to 21 national marketing offices throughout Asia-Pacific• Coordinate the implementation of product features, functionalities, and user-interface design with the engineering team and IT vendors.• Conduct market research, analyze competitor trends, and gather feedback from the national marketing office feedback to identify areas of innovations and improvements• Drive product excellence by ensuring that projects are progressing within the approved budget, timeline, and the delivery of a quality product with high usability that conforms to market and user-specific requirements

🎉 🎉 HIGHLIGHTS 🎉 🎉---------------------------------------------Appointed as Usability Champion by Division Head to promote and implement usability, influence departments to care deeply about user-centered design, and accelerate project turnaround.Provided UX design for all travel solutions, making Abacus early adopters of UX design and enhancing agency customers' productivity and efficiency in return for praise and appreciative comments from agency customers. We received compliments and good feedback from our agencies during the annual survey.---------------------------------------------• Responsible for Abacus web projects, including Abacus WebStart, Abacus TicketingExpress, Abacus Space, and Abacus Resource Centre, ensuring that all project requirements and deliverables were met, and within the development budget• Create prototypes and proof of concepts for new product features, and collaborate with solution architects to identify appropriate technologies to meet business owners’ requirements• Help business owners troubleshoot and fix technical issues

🎉 🎉 HIGHLIGHTS 🎉 🎉 ---------------------------------------------Successfully cut over 300+ online booking websites for travel agencies, internet portals and airlines, including Zuji, Priceline, Safe2Travel, Cathay Pacific, and Royal Brunei Airlines.---------------------------------------------• Responsible for Abacus web reservation solution, Abacus WebLink Basic and Abacus WebLinkXML, and serve as the point of contact between the business owner and technical lead.• Document business requirements from business owner into functional specifications and work closely with technical lead to ensure timely delivery of solutions.• Maintain close engagement and timely communication with our technology partner, Sabre, based in Dallas, US, and local external IT vendors for solutions delivery• Provide third-level support to identify and escalate customer issues to the appropriate support team

🎉 🎉 HIGHLIGHTS 🎉 🎉 ---------------------------------------------Won significant contracts with National Library Board and Fraser and Neave Limited for websites and eCommerce projects, which turned these clients into our most lucrative customers.---------------------------------------------• Manage the development and implementation of end-to-end execution of clients' eCommerce projects• Liaise with clients to understand their company vision, business needs and priorities to come up with an overall solution• Document clients' requirements and act as a liaison between clients, designers and developers• Monitor project progress and ensure projects are completed within scope and on time

🎉 🎉 HIGHLIGHTS 🎉 🎉---------------------------------------------Conceptualised and developed the CIM Virtual Institute portal from the ground up. It features weekly updates on e-learning materials, including blog posts, book recommendations, locations, past exam papers, exam registration, and access to exam results.---------------------------------------------• Design and develop CIM Singapore’s virtual institute portal• Create visually appealing website layouts and graphic elements to ensure a user-friendly experience. • Managing the web portal to ensure students have access to all the educational materials such as articles, audio podcasts, past-year examination papers, examination results, etc.• Monitor website performance and troubleshoot technical issues • Maintained website hosting environment, including setting up and renewing secure socket layer (SSL) certification