Henry Luu

Henry Luu Email and Phone Number

Technical Support Manager @ NCT | CaseWorks Software
Saint Paul, MN, US
Henry Luu's Location
Greater Minneapolis-St. Paul Area, United States
Henry Luu's Contact Details

Henry Luu work email

Henry Luu personal email

n/a

Henry Luu phone numbers

About Henry Luu

Henry Luu is a Technical Support Manager at NCT | CaseWorks Software. He possess expertise in customer service, microsoft office, technical support, windows 7, sharepoint and 14 more skills. He is proficient in English.

Henry Luu's Current Company Details
NCT | CaseWorks Software

Nct | Caseworks Software

View
Technical Support Manager
Saint Paul, MN, US
Website:
nctinc.com
Employees:
27
Henry Luu Work Experience Details
  • Nct | Caseworks Software
    Technical Support Manager
    Nct | Caseworks Software
    Saint Paul, Mn, Us
    View
  • Nct | Caseworks Software
    Technical Support Lead
    Nct | Caseworks Software Jun 2015 - Present
    Eden Prairie, Mn
    • Technical Support: Use a variety of techniques (remote desktop, email, phone) to provide solutions to our end users efficiently in a fast paced environment while managing multiple service requests at once. • Customer Support Portal: Manage and maintain the existing support ticket/tracking system to provide customers with ongoing communication related to their support issue.• Communication: Compose brief technical updates within the ticketing system to keep customers informed on the status and resolution of their support issue. • Document Support and Troubleshooting procedures,• Supplement and/or update NCT Tech Support Manual, • IT asset management for NCT property,• IT support for NCT employees,• Provide Go Live support as assigned
    View
  • Shutterfly Inc.
    Machine Operator Ii
    Shutterfly Inc. Jun 2014 - Jun 2015
    Shakopee, Mn
    Make ready, operate, maintain, and trouble shoot high speed equipment. Troubleshoots problems to maintain quality standards and to keep binding line equipment in running condition - request maintenance as required. Ensure labor is used efficiently Ensure product meets the quality standards Ensure associates maintain safety and OSHA standards Perform routine and preventive maintenance of bindery equipment Timely execution of assigned tasks Responsible for cleanliness of area and maintaining 5S standards Interact closely with other departments outside of bindery (digital press/ warehouse/ shipping/ Tech support) Drive continuous improvement Any other project as assigned by management
    View
  • Ge Water & Process Technologies
    Tester
    Ge Water & Process Technologies Jun 2013 - Jun 2014
    Minnetonka, Mn
    View
  • Te Connectivity
    Injection Molding Tech
    Te Connectivity Jan 2008 - Dec 2011
    Set up and operated manual plastic injection molding presses Supported 29 plastic injection molding presses Handled the tasks of assisting department in developing and improvingmanufacturing methods consistent with the principles of lean manufacturing Coordinated with Plant Process Engineers and technical personnel to optimizemanufacturing processes
    View
  • Te Connectivity
    Finishing Process Tech
    Te Connectivity Jan 1998 - Jan 2008
    Electrostatic powder paint processing supporting the fiber optic division Received and processed raw material and transferring it to the proper paintlocation Shipped the finished product to various ADC assembly plants
    View

Henry Luu Skills

Customer Service Microsoft Office Technical Support Windows 7 Sharepoint Lean Manufacturing Process Engineering Injection Molding Microsoft Excel Active Directory Management Windows Process Improvement Microsoft Word Powerpoint Time Management Leadership Manufacturing Troubleshooting

Henry Luu Education Details

Frequently Asked Questions about Henry Luu

What company does Henry Luu work for?

Henry Luu works for Nct | Caseworks Software

What is Henry Luu's role at the current company?

Henry Luu's current role is Technical Support Manager.

What is Henry Luu's email address?

Henry Luu's email address is hl****@****inc.com

What is Henry Luu's direct phone number?

Henry Luu's direct phone number is +161266*****

What schools did Henry Luu attend?

Henry Luu attended Hennepin Technical College.

What skills is Henry Luu known for?

Henry Luu has skills like Customer Service, Microsoft Office, Technical Support, Windows 7, Sharepoint, Lean Manufacturing, Process Engineering, Injection Molding, Microsoft Excel, Active Directory, Management, Windows.

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