• Successfully worked with Cyber Security accounts and provided guidance to other resources for the ConnectWise product suite• Increased partner adoption of the products and satisfaction with the products and services• Provided technical and sales support, training, end-client demos, escalations, and account cancellations• Successfully provided high level communications support with partners on a regular basis• Provided sales and technical training to… Show more • Successfully worked with Cyber Security accounts and provided guidance to other resources for the ConnectWise product suite• Increased partner adoption of the products and satisfaction with the products and services• Provided technical and sales support, training, end-client demos, escalations, and account cancellations• Successfully provided high level communications support with partners on a regular basis• Provided sales and technical training to partners on adopted products, enabling partners to be more successful and leading to increased revenue, increasing in retention• Conducted sales demos and consultations with end clients while assisting the partner to be more efficient and aid in closing large deals, and increasing revenue• Provided training and updates to all Partner Success Managers on all cyber security solutions• Participated on all Security Go-to-Market, Sales Engineering and Security Tactical Business Unit weekly and monthly callsAccomplishments:• Exclusively selected to collaborate with Pre-sales Engineers to conduct a webinar series initiative on Cybersecurity solutions training to MSP partners: https://event.on24.com/wcc/r/4506345/B1B2ED188B97B2A4162EE18FBA08EA96/5293748• Created ConnectWise SIEM presentation content to conduct the training to MSP partners• Successfully performed all five Cybersecurity platform demos for the webinars to MSP partners• Created five Cybersecurity health check checklists for ConnectWise EDR/MDR by SentinelOne, ConnectWise SIEM by Perch, Vulnerability Management, Risk Assessment, & Identify Assessment to conduct health checks on these platforms for our MSP partners• Conducted Cybersecurity training sessions on several security solution platforms for Partner Success Manager teams• Served as host coordinator for open forum discussion at ConnectWise IT Nation Secure Conference for MSP partners 6/2023 Show less

• Championed Partner Success: Resolved partner escalations efficiently, prioritizing satisfaction through clear communication and effective solutions. Managed all partner-initiated issues, ensuring timely resolution and keeping partners informed of progress, next steps, and requirements.• Facilitated Cross-Functional Collaboration: Liaised with internal stakeholders (Service Delivery, Product Management, Accounting, Sales, and Technical Account Managers) to address partner needs. This… Show more • Championed Partner Success: Resolved partner escalations efficiently, prioritizing satisfaction through clear communication and effective solutions. Managed all partner-initiated issues, ensuring timely resolution and keeping partners informed of progress, next steps, and requirements.• Facilitated Cross-Functional Collaboration: Liaised with internal stakeholders (Service Delivery, Product Management, Accounting, Sales, and Technical Account Managers) to address partner needs. This collaborative approach ensured seamless resolution and exceeded partner expectations. Show less

• Managed Partner Onboarding: Streamlined onboarding for new Managed Service Providers (MSPs) by facilitating access to sales & marketing tools, training materials, and cyber security offering information. Delivered pricing data sheets and ensured a smooth integration into our organization.• Cultivated Strong Partner Relationships: Served as the primary point of contact for MSP owners/CEOs, fostering clear communication and building trust.• Championed Partner Success: Collaborated with… Show more • Managed Partner Onboarding: Streamlined onboarding for new Managed Service Providers (MSPs) by facilitating access to sales & marketing tools, training materials, and cyber security offering information. Delivered pricing data sheets and ensured a smooth integration into our organization.• Cultivated Strong Partner Relationships: Served as the primary point of contact for MSP owners/CEOs, fostering clear communication and building trust.• Championed Partner Success: Collaborated with internal stakeholders, CEO, COO, Sales, Support, Accounting and SOC to resolve partner escalations and implement process improvements. This proactive approach ensured timely resolution and enhanced partner satisfaction.• Provided Responsive Partner Support: Managed and responded to all inbound partner inquiries in a timely and helpful manner, demonstrating excellent communication and problem-solving skills. Show less

Contract position through Volt Workforce Solutions at Apple, Inc.

Contract position at Xerox through Chase Source, LP

• Spearheaded Industry & Mobility Alliance Program Growth: Managed a portfolio of Value-Added Resellers (VARs) and their associated Profit & Loss (P&L). Conducted market analyses and defined product roadmaps to drive sales growth and market share expansion. This leadership role involved securing funding for program initiatives.• Led Strategic Product Development: Oversaw the strategic planning, development, and coordination of all portfolio and product definition activities, ensuring… Show more • Spearheaded Industry & Mobility Alliance Program Growth: Managed a portfolio of Value-Added Resellers (VARs) and their associated Profit & Loss (P&L). Conducted market analyses and defined product roadmaps to drive sales growth and market share expansion. This leadership role involved securing funding for program initiatives.• Led Strategic Product Development: Oversaw the strategic planning, development, and coordination of all portfolio and product definition activities, ensuring alignment with market needs and business objectives.• Empowered Channel Success: Provided technical sales support for Enterprise on Demand, Channel Alliance Managers, and Business Development Managers on associated connectivity solutions. This collaborative approach facilitated successful product sales within the channel.• Cultivated Strategic Partnerships: Developed and established strong relationships with VAR partners, crafting programs and activities related to strategy, product/brand management, development, and pricing. This focus on partner success contributed to increased sales and market penetration.Accomplishments:• Increased Data Expertise: Successfully coordinated, organized, and streamlined a training project that resulted in 30 Account Managers achieving mandatory data certification. This initiative significantly enhanced the team's data competency.• Boosted Account Growth: Managed the onboarding of nineteen new accounts within a single quarter, demonstrating exceptional efficiency. Additionally, ensured the continued success of existing accounts, reflecting strong account management skills. Show less