• Conducts end to end project management of multiple large projects and may also manage subcomponents of a large program.• Leads cross functional teams to complete projects or program deliverables within allotted timeline and budget.• Identifies key internal/external stakeholders necessary for project completion and develops overall strategy for executive of high value projects.• Defines project scope and objectives, guides activities of a project/program team including delegating tasks to team members, identifies resources, and establishes master timeline for deliverables.• Projects/programs are very complex in nature, rarely follow a repeatable framework, typically span multiple business units or are company-wide and require a high level of analysis to create project/program plans for new concept projects/programs.• Work with external vendors and internal stakeholders to champion project(s) across the entire organization.• Develops detailed work plans, schedules, estimates, resource plans, and status reports.• Conducts project/program meetings and is responsible for project/program tracking and analysis.• Ensure adherences to quality standards and reviews project/program deliverables.• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.• Provides technical and analytical guidance to project team.• Recommends and takes action to direct the analysis and solutions of major problems.• Communicates to client/vendors/leadership.

• Established Field Operational process requirements for IOT and smart devices installations and service• Hired, developed, and trained Field Operations team managers that’s responsible for disciplines including contact center support, and process improvements for field operations• Executed root cause analysis by detecting and identifying system issues. Identify best methods and process for improved effectiveness and make recommendations for improvement• Directed Field standardization across 17 regional markets• Maintain a strong vendor relationship with all national vendor management teams by conducting monthly compliance calls with leadership, and overseeing periodic QA Auditing• Subject Matter Expert in Technical and Field Operations • Create and implement KPIs (Key Performance Indicators) for team and leadership that achieve 97% end-of-year goal attainment• Developed and published weekly forecast to help identify inadequate or excess inventory• Managed stretch projects such as inventory replenishment processes for highly used equipment, nationwide upgrades, and step-down process to sunset devices

• • Manage more than 35 technicians for day-to-day High-Volume installations for residential and small businesses in the Seattle, WA and Anchorage, AK metro areas• Conducted monthly routine field audit on fleet vehicles, new installation activities as well as track all vehicles and warehouse inventory • Review/approved alarm plans and CCTV plans for High Volume and Small Business application

• • Conduct routine formal and informal branch technical audits to ensure compliance • Analyze Technical Operations performance data from Field Operations Report for branches and develop operational and training solutions to improve field technical efficiencies including monthly, quarterly, and yearly P&L• Assist in developing and/or implementing field guidelines and policies/procedures for all technical management teams. Approving Manager for Field technicians’ promotions, point in time/annual reviews• Quality Assurance Management: Ensure Field operations personnel are provided and using all equipment properly and all safety standards and operation procedures are conducted in the highest degree of safety readiness • Forecast staffing, fleet, and inventory requirements

• Manage the company’s nationwide Authorized Dealer program including dealer training, communications and sales performance and assist the Director or Dealer Operations with fiscal budgeting (P&L)• Manage and facilitate training for over 120 Authorized Dealers personnel including sales, technical and office staff• Responsible for Dealer Operations growth from 600 installations to over 2700 per month by introducing and promoting new products and services• Develop and execute dealer training plans and programs including revising the Dealer Operational Handbook with guidelines and policies/procedures for all Authorized Dealer personnel• Manage all Trainers, develop agendas and communications plan including dealer websites and technical/business bulletins

• Developed and executed nationwide training plan for the Authorized Dealer program • Help introduce the Installation Quality Program to promote quality installation and service that help Increased National sales from $5 million to $25 million per year• Conduct training of new Authorized Dealers and responsible for onsite quality inspections and site visits

• Responsible for the testing and debugging of new product releases • Collaborated with design teams on alpha and beta testing of all new lines of security products using electronic testing devices and Team Track• Field liaison for troubleshooting new equipment and existing equipment• Created and maintained User and Installation Manuals on various security products• Trained management team throughout the United States on new products releases

• Aviation Electrician’s Mate/Electronics Technician• Security Clearance for Aviation Intermediate Maintenance Department (AIMD) • Advanced Avionics technician responsible for servicing and repairing Inertial Navigation Systems for FA-18, FA-14, A6, EA6B, and S3 US Naval planes