Henry Moczo Email & Phone Number

San Juan, Puerto Rico

San Juan, Puerto Rico

Product and Features sales training to Account Managers. Product Training to clients and end users.Pre-sales and Post-sales support to internal and external clients regarding product lines.Evaluate organizational training requirements and work with subject matter experts to design solutions optimizing quality management.Maintain and monitor enablement materials to ensure content is current and relevant.Work with product marketing to develop sales-focused competitive products and training.Support Sales and Account Management to assess competitive threats and provide guidance on an appropriate response, including developing custom exhibits, analysis, presentations, and positioning.Engaged in pre-sales and post-sales technical customer activities, ranging from attending customer briefings to answering technical questions to design and deployment help. Manage technical aspects for a given product line, including installing, configuring, and maintaining products.

Guaynabo, Puerto Rico

• Led a task force to revamp the technician training curriculum, reducing onboarding time by 40% and accelerating time-to-competency.• Orchestrated a cross-departmental initiative to standardize installation processes, leading to a 15% increase in customer service ratings.• Facilitated workshops and coordinated training schedules, ensuring comprehensive understanding of order management and installation processes—resulted in a 35% decrease in installation errors.• Measured training effectiveness, implementing enhancements that increased operational performance and customer satisfaction—saw a 20% increase in positive customer feedback related to installations.• Managed technician dispatch and equipment coordination, streamlining the installation process and improving service delivery—achieved a 30% improvement in on-time installation completion.

San Juan, Puerto Rico

• Spearheaded the development and implementation of a new training program for emerging telecommunications technologies, resulting in a 50% improvement in the technical proficiency scores of trained staff within six months.• Designed an innovative e-learning strategy that facilitated a 40% increase in training program reach, enabling remote and on-site employees to access training resources efficiently.• Initiated and executed an advanced analytics project to evaluate the effectiveness of training modules, leading to data-driven enhancements that boosted employee performance metrics by 20%.• Collaborated with HR and department heads to identify skill gaps, creating targeted training interventions that reduced staff turnover by 15% and saved the company an estimated $200,000 annually in recruitment and onboarding costs.• Organized quarterly training workshops for new product launches, ensuring 100% compliance with company standards and regulatory requirements, and directly supporting a 10% growth in product upsell opportunities.

Responsible for providing technical assistance to customers, as well as information in response to inquiries about products and/ or services. Provided technical support to customers connecting to the Internet via dial up.Responsible for processing orders, forms and requests.Managed customers' accounts.Assisted on configurations performed on routers and software installation internally.Recorded details on actions taken on troubleshooting issues.Responsible for training on new products for customers.Provided hardware, software and support to internal users. Assisted our NOC on issues regarding features and equipment configuration and/or implementation.

Escuela Superior, Generales

Business Management