Henry Mubwanda Email & Phone Number

Durban, Kwazulu-Natal, South Africa

• Maintenance and ensuring availability of hardware infrastructure, servers, data storage, laptops, desktops, printers and scanners• Maintenance and ensuring availability of networking infrastructure wireless, leased lines, fiber, switches and firewall.• Controlling and reporting on assets to support upgrade and scalability planning• Maintenance of Service Level Agreements (SLAs) and ensuring that deviations are noted and remedial action taken• Ensuring operating systems, server software and application systems are maintained in terms of Standard Operating Procedures (SOPs)• Ensuring accurate definition and configuration of user’s Role Based Access Controls (RBACs) within IT systems corresponding to their responsibilities, business policies and procedural requirements• Ensuring that the process of continuous improvement of business processes is supported.• Ensuring IT policies and procedures are understood by users and service providers, complied with and deviations noted and reported to management• Conducting regular software, systems and hardware audits• Ensuring Disaster Recovery (DRP) and backup plans are updated and tested • Providing first line software and hardware support• Arranging maintenance and repairs as per user support program• Facilitating the ongoing process of user competency and skill development• Ensuring that change and development control processes and documentation are maintained and adhered to

• Design and implement wireless networks for the company’s project customers (Ruckus AP’s and controllers)• Attending to and resolving network issues for SLA customers.• Assisting with the setup of demo solutions and Proof of Concept projects (pre-sales, project configuration, install and user acceptance testing)• Technical support for internal users and user devices (laptops, desktops, phones and printers)• Office 365 Administration and support • Windows Server 2012 support and maintenance.

Johannesburg Area, South Africa

• Installing and configuring computer hardware, operating systems and applications• Monitoring and maintaining computer systems, networks, PABX, VoIP phones, printers, Chromebooks and PCs.• Maintaining SLA commitments to customers• Configuration and support of Cisco Meraki SD-WAN, network equipment (Advanced security appliances, switches and wireless access points)• Talking staff through a series of actions, either face to face or over the telephone, to help resolve issues• Providing support, including procedural documentation and relevant reports• Following diagrams and written instructions to repair a fault or setup a system• Supporting the rollout on new applications• Setting up new users' accounts and profiles and dealing with password issues and user groups;• Responding within agreed time limits to call-outs• Working continuously on a task until completion (or referral to third parties, if appropriate);• Prioritising and managing many open cases at one time;• Testing and evaluating new technology;• Deployment of student and staff devices;• Launching new technology enabled learning tools;• Wireless infrastructure upgrades;• Manage users and organizational units, as well as the group permissions to manage resource accessibility.• Operating a support ticketing system as well as a related knowledge base (Freshservice)

Kariba, Zimbabwe

• Troubleshooting and resolution of network connectivity problems (wired and wireless), internet and email service problems, traffic monitoring. Liaising with internet service providers with regards to reliability of internet service over fiber, WiMax and VSat.• Troubleshooting and resolution of all IT operational issues encountered during the organizations critical IT centered production and operation based processes.• Local Area Network installation ,including the mapping, running and termination of UTP network cables, mounting wall cabinets, fiber cabling and overall infrastructure support• Mounting, setup and configuration of wireless routers, bridges, access points (outdoors on communications masts and ceiling mounted) and overall support. • Installation and technical maintenance of hardware (laptop service and repair, printer maintenance, bar code scanner assembly and maintenance, desktop computer maintenance and repair)• Installation and user support of operating system software (Windows 10, Windows 8, Windows 7 and Windows XP) application packages (Microsoft Office Suite), drivers, antivirus packages etc on laptops, touch screens and desktop computers. • Antivirus software configuration and management • Support for ERP system• Windows Server - Active Directory administration, Group Policy implementation, Domain Controller setup, installation, configuring WSUS, DHCP and other services • CCTV installation and support • User support and training for Padenga’s bespoke software applications. • Requisitioning computer hardware, software, printers, network equipment and other IT equipment as determined by processing requirements. Liaising with suppliers of such.• Management of the organisation’s IT Assets Database

Harare, Zimbabwe

• IT consultancy, particularly centered on advising clients on the need for automation of work procedure, benefits and feasibility.• Collection of information to analyze and evaluate a proposed system• Preparation of detailed flow charts and diagrams outlining system capabilities and processes.• Writing and maintenance of documentation.• Translation of user requirements into functional specifications• Onsite and offsite development of customized software using Visual Basic 6.• Preparation of user manuals and other materials for user training• Presentation of pre-developed software packages to potential clients• Installation of developed application packages, training of users and regular support and maintenance of developed applications• Installation and support of Access Accounting System and Access Payroll.

Harare, Zimbabwe

• Program coding in Visual Basic 6, in accordance to pre specified functional specifications.• Database development using SQL 2000 and MS Access• Documentation of user manuals and presentations to be used for user training• Analyzing performance of programs and taking action to correct deficiencies based on consultations with users • Writing and maintaining programming documentation• Testing and developing programming modifications• Maintaining and modifying programs, developing detailed programming logic and coding changes.• Assisted in the onsite installation, support and training on Pastel Accounting Software, Belina Payroll and other customized software packages

Post Graduate Diploma, Information Technology Management, Nqf Level 8

Bachelor Of Commerce - Bcom, Information Technology Management, Nqf Level 7 - Passed Cum Laude

National Diploma, Information Technology

Certificate In Cyber-Security, Cyber/Computer Forensics And Counterterrorism, Nqf Level 5