Henry Naylor Email & Phone Number

Wilmington, Delaware, United States

Managing multiple 12 week workforce development cohort simultaneously; 350 students primarily Black and Brown Americans leading to gainful employment• Coordinate the implementation of ServiceNow training and development at Code Differently.• Collaborate with program coordinators to facilitate seamless integration and process augmentation.• Champion NextGen participants to fulfill ServiceNow expectations and acquire training and proper certifications required for junior-level roles.• Spearhead check-ins, mentoring/tutoring sessions, performance reviews, and weekly debrief sessions with NextGen program participants, ServiceNow Coordinators, and Code Differently Leadership.•Provide interview, resume, and college or employment placement support•Manage multiple projects/tasks with minimal supervision.

Wilmington, Delaware, United States

The ServiceNow NextGen Professionals Reskill program is a 12-week program which provides ServiceNow instructor-led training, self-paced Now Learning content, practical exercises, and hands-on project work.Coupled with career readiness skills and real-world examples, the ServiceNow NextGen Professionals program allows every person no matter their experience to smoothly transition into the ServiceNow workforce.All program participants receive two ServiceNow certifications including ServiceNow Certified System Administrator, and ServiceNow Certified Implementation Specialist—IT Service Management. Upon graduation participants are ready to enter the ServiceNow ecosystem.ServiceNow coursework include:IT Service Management FundamentalsServiceNow FundamentalsService Portal FundamentalsScripting in ServiceNow FundamentalsIT Service Management Implementation

Wilmington, Delaware, United States

Created, designed, and managed a SQL database that stores continually updated data. Created and utilized queries that use inner joins and outer join operators. As well as created tables that utilize automated triggers in reference to other tables. Created and used queries to make primary and foreign keys to connect the tables to make the database run efficiently. Developed and Optimized Stored Procedures, Views, and User-Defined Functions for the Application. Used SSRS to create reports based on the inputted and previously stored data so that it can be read practically.Involved in System Study analysis for logical/physical data model there by defining strategy for implementing Star Schema with Fact and Dimension tables. As well as sat at the front administrative area.Environment: SQL SERVER 2019, SSIS, SSRS, Visual Studios 2019

Newark, Delaware, United States

Involved in Planning, Defining and Designing data, based on business requirements, and provided documentation.Created new tables, written stored procedures, triggers for Application Developers and some user defined functions. Created SQL scripts for tuning and scheduling.Developed functions, views, and triggers for automationExtensively used Joins and sub-Queries to simplify complex queries involving multiple tables and optimized the procedures and triggers to be used in production.Installing SQL Server Client-side utilities and tools for all the front-end developers/programmers.Obtained and evaluated relevant information to handle inquiries and complaints.Kept records of customer interactions and transactionsPrepared weekly sales reports for the sales team and sales management.Involved in performance tuning to optimize SQL queries using query analyzer.Environment: SQL Server 2019, T-SQL, SSRS, Excel, MS Access, Visual Studio 2013/2010

Wilmington, Delaware, United States

Civil Engineering

Civil Engineering

Civil Engineering

Activities and Societies: Varsity Men's Soccer

High School Diploma