-Curated experiences and built strong relationships with high-profile guests by personalizing service and demonstrating knowledge of Miami area-Organized travel arrangements and crafted itineraries that were communicated via email, phone, and in-person-Maintained connection with a vast network of local service providers in order to offer the most memorable shopping, dining, and cultural experiences-Opening Team: Assisted in the opening of a 375-room luxury hotel by establishing operating procedures and designing internal documents

-Guest Relations Coordinator: Managed VIP reservations and prepared guest rooms for following day by communicating all pre-arrival requests and guest preferences to the corresponding departments-Lobby Concierge: Demonstrated knowledge of the Miami area in order to arrange guest excursions and dining experiences through offering suggestions and creating reservations--Front Desk Agent: Welcomed all individuals approaching the front desk, handled guest billing information, and responded to all guest requests and inquiries-Rooms Controller: Strategized guest room assignments based on requests and preferences while collaborating with Housekeeping team and monitoring room availability

Instructed English lessons to Spanish-speaking students that include grammar structures, word choice and North American cultureAssisted instructors and school faculty with classroom duties such as lesson planning and class preparation

Contributed a minimum of four 800-word articles per month primarily focused on the Florida PanthersProduced a weekly post concerning the Panthers' top stories from the prior week and future headlines

Led instruction for the Structure section of the Test of English as a Foreign Language (TOEFL) with a small group of non-native English speakers seeking university admissionsExamined grammar structures including syntax, word order, word choice, and proper styleMet weekly with mentor instructor to evaluate students' progress and lesson plan

Course: COM 4550 (Health Communication)Mentored students in conducting research on a variety of health topicsHeld weekly meetings with lead professor in order to better assist students with collection and interpretation of data and how they can use it to develop a comprehensive health campaign

Responsible for promoting different spa memberships, converting more than 20% of first-time clients to monthly membersOversaw front desk operations, handled client requests and accounts, and managed telephone communications

Provided premier customer service, operated cash register and bagged groceries in addition to general store operations