Henry Nwese (Itil, Mcp, Mcsa) Email & Phone Number

Lagos State, Nigeria

- Lead a team managing VMware and all HP servers and storage platforms, including 3Par, MSA, XP8, SimpliVity, and StoreOnce.- I manage IT support teams for head office and branches, ensuring efficient resolution of all local IT-related issues.- Oversee IT asset and inventory management using KACE, Manage Engine Desktop Central, and OP Manager.- Administer cloud infrastructure (AWS, Digital Ocean) and deploy/manage security tools (Symantec suite, IronScales, Entrust).- Documentation, end-user training, vendor management.- Domain, messaging & collaboration.

Lagos State, Nigeria

- Managed the monitoring of branch ELV setups and power solutions (HQ and branches).- Supervised infrastructure teams, including networking, systems, and storage administration.- Led vendor management activities for infrastructure services.

Lagos, Nigeria

• O365 user support, configuration and administration.• Active Directory user management and administration.• WSUS administration.• Cloud server administrator (digital ocean & AWS)• HP 3Par & MSA storage management.• HP blade system onboard administrator.• VMware ESXi & vSphere client administration.• Administration of Symantec solution suite (DCS, antivirus, SMG & proxy SG)

• Exchange (2013) Messaging Platform User Support, Configuration and maintenance for Skye bank Nigeria and a Subsidiary (Sierra Leone)• Mdeamon Messaging Platform User Support and Maintenance for Skye bank Nigeria, Skye Global Product (Retail Group) and her subsidiaries (Gambia and Guinea)• Administration of unified communications platform - Skype for business• SharePoint Platform Support for the Central Processing Centre Operations• Converge and IBM pureflex environment monitoring and administration• Virtual server provisioning using SCVMM and Hyper-V• System Center Virtual Machine Manager administration• McAfee (EPO) antivirus administration• Active Directory (2012) user and group policy management• Manage and administer enterprise servers and server operating systems• Vulnerabilities and Patch Management (WSUS)• TMG proxy Server Support and Maintenance

• Active Directory (2003) administration and group policy management• Exchange Server (2007) administration and management• Lync Server administration and management• Microsoft Based Operating Systems administration and management• Data Centre Environment and Power Monitoring

Broad Street, Lagos

Manage:Active DirectoryExchange Server - HUB, CAS,MailLync Communicator ServerDatacenter

Broad Street, Lagos

I work with a team of support personnel who provide End-user-support to internal customers in specified locations within a region.* Coordinate hardware set-up, configuration and logistics arrangements on new locations and sites within the region.* Monitor the process of escalating unresolved incidents to appropriate authority or professionals.* Manage customer expectations as well as achieve customer satisfaction. * Initiate and coordinate communication process and procedures with end-users.* Develop and continuously improve the processes, procedures and infrastructure required for meeting customer needs.* Provide direction and motivation to team members to ensure efficiency and effectiveness.* Develop innovations for training end-users on self-help tips necessary for first level resolution of end user problems.* Drive team in the achievement of defined customer service levels.