Henry Pai Email & Phone Number

Greater Los Angeles Area

• Analyzed market data on internal B-to-B services using Excel, Python, and SQL to identify trends, patterns, and insights, and created informative charts and graphs for stakeholders to inform data-driven decisions and.
• Used python for machine learning using Linear Regression to predict customer churn
• Managed and optimized Google Ads & Meta Ads campaigns to drive website traffic and improve conversion rates, leveraging Google Analytics to analyze user behavior and optimize the user journey
• Coordinated and managed the end-to-end process of webinars project management with clients, including scheduling, recording, video editing, creating webinar recaps, and distributing content across relevant social media.
• Conducted A/B testing on B-to-B marketing emails and implemented marketing automation to increase customer touchpoints and improve engagement rates, resulting in higher conversion rates and revenue growth

Greater Los Angeles Area

• Transformed CRM, HR, and accounting departments by analyzing and reengineering business processes to optimize data integration and enterprise business intelligence
• Interviewed business flow with stakeholders, mapped out processes on a business flow chart, identified bottlenecks, rethought necessary processes, and automated areas that could be automated using RPA
• Utilized scripting in Python and RPA software (UiPath, Power Automate, Office robot) to automate business processes, primarily in accounting systems like QuickBooks Desktop and SAP

Boston, MA

• Overhauled the graphics design for the website to improve traffic flow
• Installed WordPress into the backend server for easy blog and event creation
• Cleaned up customer data from the old systems (using excel) before importing the contacts into Salesforce CRM

Bachelor Of Science - Bs, Computer Science And East Asian Studies (Double Major)

High School Diploma, General Studies