Henry Rambharos Email & Phone Number

Lawrenceville, Ga, Us

Florham Park, New Jersey, Us

• Performs active IT Business Portfolio Management.• Participates in meetings and provides updates to non-technical business owners, maintains records, works with other departments, and understands the impact of their job on the overall business.• Manages multiple, simultaneous infrastructure projects including expanding core infrastructure, consolidating non-standard solutions, and engaging with our vendors to ensure service delivery expectations are being met or exceeded.• Validates deployment activities are carried out according to highest industry standards.• Collaborates with other technical towers to deliver business projects on time and within budget.• Ensures the technical solution is in line with the business requirement and technical constraints.• Evaluates new products, services, and vendors.• Oversees all aspects of the infrastructure engineering solutions delivery outcomes. • Provides leadership and mentorship to the Infrastructure Engineering team.

Florham Park, New Jersey, Us

•Directly responsible for leading, managing, and motivating a team of cybersecurity professionals to ensure the success of the threat and vulnerability management program. •Supervises vulnerability management and activities related to vulnerability scanning, penetration testing, threat intelligence, and remediation tracking utilizing a wide array of security controls and toolsets. •Drive strategy and projects that increase the overall growth and maturity of the threat and vulnerability management program.•Responsible for improving and automating existing vulnerability management lifecycle. Including but not limited to, data ingestion & normalization, compliance metrics and detections on assets.•Partner with tools and technology teams to troubleshoot, develop, select, implement, and automate appropriate security solutions to keep system data protected from internal and external threats.•Responsible for maintaining ongoing scans, maintenance of scan schedules, responding to incoming requests for audit support and evidence.•Responsible for running PCI ASV scans and working with third-party to receive attestations.•Provide support and resolution for scanning and vulnerability remediation reporting issues.•Work with the Business to effectively communicate the risks of identified vulnerabilities and make recommendations regarding the selection of cost-effective security controls to mitigate identified risks.•Provide analysis and validation post remediation, opportunities for improvements and out of the box thinking for optimizations and solving roadblocks.•Interface with third-party vendors and other Conduent organizations in improving the overall scanning process. •Provide guidance on scan types, best practices for scanning, and determine best scanner placement, scanning type, scanning policies and approaches for each client.

Milwaukee, Wisconsin, Us

• Allocates resources to meet the demands of the business.• Manages cross-functional team around the globe that provide Azure, AWS, Windows & Linux Engineering skillsets.• Engages internal stakeholders, working closely with leaders across IT, the business and all service delivery leads to provide clear direction.• Provides leadership and direction for the Engineering staff.• Coordinates with project managers on engagement lifecycle.• Monitors active projects and task to ensure that delivery dates and expectations are being met.• Established process for engaging the Engineering staff.

Milwaukee, Wisconsin, Us

• Responsible for end-to-end delivery of infrastructure solutions to external customers. Worked with Development, Product and other Infrastructure Services teams, to deliver infrastructure solutions that are technically sound, resilient to failure, operationally supportable, and met the requirements of the business.• Provide the delivery of infrastructure solutions that include a variety of skills including infrastructure architecture; hands-on build-out and configuration of infrastructure, as well as project technical lead ensuring projects are delivered within scope and on-time.• Technical leadership for project based assignments working with cross-functional project teams to design and implement highly available .NET solutions using IIS and related Microsoft technologies. Managed via the following technologies: Active Directory, Internet Information Server (IIS), System Center Operations Manager (SCOM), System Center Configuration Manager (SCCM), SQL Server, Microsoft Failover Clustering and Threat Management Gateway (TMG).• Responsible for refining Enterprise Server Decommissioning process for the organization.• Helped lead enterprise-wide Kanban efforts to contribute towards continual service improvement for various products, services and teams.• Provide guidance / mentorship to fellow Solutions Delivery Engineers.

Milwaukee, Wisconsin, Us

• Led an effort to implement Windows SxS Cleanup update via SCCM.• Participate in SCOM alert tuning to improve Incident Management and provide Incident reduction.• Review and approve Enterprise-wide DNS record modifications that impact multiple products and platforms.• Configure MS Failover Clustering.• Install and configure Microsoft SQL 2014.• Configure SQL 2014 with AlwaysOn Availability Groups.• Actively participate in Windows Certificate troubleshooting.• Participation in Capacity Planning initiative to optimize Windows performance throughout the Enterprise.• Led team participation in most successful client Disaster Recovery exercise (October 2016 and 2017).• Train the Command Center Windows Tier 1 Team to address: Disk Space, Windows Service availability, IIS Service Availability, Extrahop Alerts, Splunk Alerts, CommVault failures, AutoSys failures and Port failures.

Milwaukee, Wisconsin, Us

• Provided administrative support for Windows servers in a highly available, 24x7 enterprise environment for the Command Center Windows Zone 1 team.• Led the Command Center team in joint troubleshooting efforts that interface with various support teams.• Utilized monitoring tools such as ExtraHop, Splunk, CA IntroScope Workstation, and SCOM for administration. • Provided Root Cause Analysis for outage scenarios while participating in Problem Management process.• Designed in-depth documentation for team SOP’s and participate in Continual Service Improvement.• Trained the Windows team on storage migrations and additions via disk management, MS Failover Clustering and EMC PowerPath Migration Enabler.• Trained the team on SCCM client, SCOM Agent, SEP Agent, Tripwire Agent and EMC Powerpath install via SCCM. • Led an effort to upgrade EMC PowerPath (SAN management software) via SCCM using Fiserv Change Management methodology. • Disabled File directory AV scanning via Symantec Endpoint Protection manager.• Disabled WPAD via Group Policy.• Led an effort to stand up Windows 2012 infrastructure for SolarWinds application.• Configured Windows Server 2012 with various roles and features.• Enabled PowerShell Remoting across the Enterprise domain via SCCM.• Led an effort to disable troublesome Security Cipher suites with registry edits via SCCM.

Milwaukee, Wisconsin, Us

• Provide troubleshooting to various Billpay, Electronic Payment, Loan Payment and Auto Payment systems• Provide FTP File Support via GW1 file delivery site• Provide TCP/IP troubleshooting to various financial institutions• Provide internal support technical support to Fiserv associates• Track and log issues through use of Remedy Ticketing System

• Serviced customers with Wi-Fi access accounts • Troubleshot Wi-Fi connectivity issues• Logged and maintained trouble tickets• Ensured customer satisfaction with Internet Kiosks via Remote Access