My business, sales, and store management experience has given me strong understanding of the issues and functions involved in retail operations, including shrinkage prevention, sales, inventory, customer loyalty, accounting, purchasing, and vendor relations. During my time in a management role I introduced successful sales and marketing strategies, improved efficiency, reduced costs, signature experience customer service, and exceeded sales plans and KPI’s on year to date plans.I have an outstanding retail background with responsibilities to lead teams, improve performance and drive total sales results with specific ownership of financials. I have consistently advanced through various leadership roles and proven to exceed customer’s expectations while flexible in a change environment. My knowledge of Store Openings, in-box renovations, Operations and ability to identify areas of improvement has helped me share my vision with associates. I have developed a strong reputation for people development and being a Peer Leader. As a dynamic leader and articulate communicator I have leveraged this skill to deliver Big Box standards and instilling values of purpose and accountability.My academic background has provided me with a strong understanding of business principles, and these are complemented by my exceptional ability to apply my knowledge and training to real world situations. My business skills are balanced by my willingness to learn and my ability to quickly understand and apply new information. I am able to manage multiple tasks simultaneously, and am known as someone who persistently follows up until a problem is fully resolved.
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Store ManagerLcbo Jul 2021 - Present -
Store ManagerThe Michaels Companies, Inc. Oct 2019 - Jul 2021 -
Assistant Store Manager-MerchandiseTjx Canada/Winners Merchants International L.P. Jun 2017 - Oct 2019 -
Assistant Store Manager-Customer ServiceTjx Canada/Winners Merchants International L.P. Feb 2017 - Jun 2017 -
Assistant Store Manager-BackroomTjx Canada/Winners Merchants International L.P. Apr 2016 - Feb 2017 -
Assistant Store ManagerWalmart Aug 2014 - Apr 2016•Ensured all members of the team were properly trained to deliver exceptional service at all times through supporting and cultivating the selling culture. •Responsible for directly leading, coaching and developing a team of 25 associates, while indirectly managing 400 associates.•Created plans to increase sales targets and customers interactions. Decreased returns and improved staff morale.•Handled numerous customer service issues diplomatically and professionally, ensuring Walmart was consistently delivering exceptional customer service.•Grew and developed the business through business plans execution.•Analyzed business metrics and developed action plans that resulted in increased opportunities and positively impacted the business. •Adhered to company policies and procedures and ensured adherence by all staff at all times.•Coached and managed associates to effectively execute daily functions.•Prepared and delivered performance appraisals for direct reports. Conducted face to face meetings and arranged appropriate training that ensured sales targets were fully met.•Conducted numerous performance development reviews and decided appropriate actions to increase morale. -
Sales ManagerHudson'S Bay Company Sep 2013 - Jul 2014• Responsible for meeting and exceeding sales goals and KPI's• Personally managed 30 employees while being involved with 100+ employees • Successfully managed budgets • Forecasted and managed inventory for several large departments • Developed successful and innovative short- and long-term business plans• Averaged a 15-25% increase in sales• Participate in mass recruitment, talent assessments and demonstrated performance leadership. • Responsible for assessing sales, market and competitors and provide feedback to drive improvements. • Analyzes sales reports, product packages and replenishment directives to ensure proper product mix, managing product densities, linear/ fixture placement and best/ zero sellers. • Liaise with necessary Head Office business partners to influence allocation and merchandising directives. • Responsible for driving service initiatives in line with Brand identity, customer profile and store service expectations. • Ensure team is focusing on customer service through motivation, coaching and leading by example. • Forecast and strategize weekly scheduling for optimum department coverage and service delivery. • Reviews performance and provides feedback based on the Standards of Conduct and Competency levels. • Execute and implement all Loss Prevention procedures and ensure team is following standards. • Responsible for understanding and sharing of all Health & Safety procedures, and takes the necessary steps to implement them within the team.
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Assistant Front Store ManagerShoppers Drug Mart Apr 2010 - Aug 2013Maintain Retail Operational standards to optimize customer experience, drive customer traffic, and positively impact store profitability. Reduced shrink and damages by 50% YTD, increased sales YTD by 25%.Work with Management Team to ensure retail Operational standards are in effect 100% of the time.Work with approved DSD vendors.Utilize WFM (Work Force Management) to maximize labor productivity.Aware of all Corporate and store events and ensures 100% support of these initiatives.Review Customer Service Index (CSI) reports and develops action plans to address any customer issues or complaints.Adhere to established purchasing standards including pre-polling day activities, polling day activities, seasonal purchasing and advertised events purchasing.Proactively monitor and minimize the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors.Implement new planograms and planogram adjustments, implements MMS standards.Maintain store image and merchandising standards to ensure the Shoppers Drug Mart brand and trademark are well represented.Work with Cosmetic Manager to ensure 100% service levels and department image is up to standards.Maintain physical security activities as identified in the Loss Prevention (LP) Standards.Develop and executes strategies to improve business efficiency at the store; Manage staff performance through ongoing coaching, action planning, and follow-up.Provide staff orientation utilizing HR access, Infinity Principles, and In-store training programs where required.
Henry S. Education Details
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Business Administration, Management And Operations -
Business Management
Frequently Asked Questions about Henry S.
What company does Henry S. work for?
Henry S. works for Lcbo
What is Henry S.'s role at the current company?
Henry S.'s current role is Store Manager at LCBO.
What schools did Henry S. attend?
Henry S. attended Humber College, Humber College.
Who are Henry S.'s colleagues?
Henry S.'s colleagues are Sachin Saj Vanparambil, Ali Al Daffaie, John Passmore, Judy Raymond, Jennifer Wright, Yuyang Shentu, Ash Kantoor.
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