Henry S Email & Phone Number

Teddington

• Answering and returning incoming phone calls from clients and workers• Contacting all new starters to explain their services and the registration processes• Printing off all new returned registration forms that are sent via the portal and email• Running the appropriate checks when required before adding information to system• Deal with all registration form queries that occur• Add all new registration information to the system• Send all reference numbers to clients by the appropriate deadlines• Filing duties• Changing and updating worker information• Dealing with return to Sender post• Sending Payslips to workers & End of year statements

Chertsey

• Responsible for monitoring, triage and processing all incoming emails and faxes daily• Answering incoming calls, triaging appropriately and redirecting to the appropriate departments• Handle telephone and direct enquiries in a prompt and effective manner, ensuring information provided is accurate with queries effectively prioritised• Arrange and manage appointments on any new referrals received within 24 hours of initial enquiry• Create and update Patient and Referrer contacts, keeping records up to date• Triage Referrals received capturing all necessary information on the referral form, before passing to the Radiographers to assess the clinical information• Monitor appointment diaries and utilise smart booking• Create and despatch appointment confirmations to patients• To use initiative and ‘act-on’ accordingly when appointments are delayed or cancelled• To have clear knowledge and understanding of each modality and how to schedule appointments in areas• Patients/Referrers/Radiologists, ensuring that a hand over where appropriate has taken place/follow up on and resolve any queries directly within your means• To work towards a one working day turnaround for dispatching reports

Esher

• On a daily basis open the post, scan and allocate to the CMS system efficiently in order to avoid a backlog.• Working to tight SLA deadlines• Pro-actively communicating with all parties providing relevant information• Process invoices using EDI (electronic data interchange) Veda billing.• Deal with provider queries or requests in relation to clinical treatment, pre-authorisation requests, payment queries or outstanding payments.• Process invoices received in-line with agreed service standards, member benefit limits and policy terms and conditions.• Manage Claims administration reminders and outstanding actions.• Assess invoices received to ensure costs are in line with provider contract terms.• Maintain and document accurate records within the Case Management System including: all invoice or claim related payments, and all communication with members and providers.• Audit provider invoices in line with Healix reasonable & customary rates (where appropriate).• Escalate any complaints or call backs in a timely manner to the Administration Manager or Senior Administrator.• Communicate directly with members, clients, providers and other members of the Healix Group of Companies as required.• Undertake other business activities and tasks as required ensuring ongoing operational effectiveness, efficiency and positive contribution to the Healix Group.

The Primary Care Support Service (PCSS) is part of NHS England and provides administrative and payment services to GPs, Dentists, Pharmacies and Opticians throughout Surrey, Sussex and South West London. The contractor Services Administration department is responsible for the processing of applications to join the National Performers List for GPs, Dentists and Optometrists. This is carried out from the Lancing Office for Sussex and from the Surbiton Office for Surrey and South West London. The PCSS is also an Umbrella Body for the Disclosure and Barring Service (formerly Criminal Records Bureau) and as well as carrying these checks out on behalf of the performers we can also carry these out for staff members of practices as well. In my current position as an Ophthalmic Contractor Service Payments Assistant I have had to learn how to work with the in-house data system, a system that is specific for the data input that is essential for the records that are kept. Within the job role I am expected to work to deadlines in order for payments to be made on time. This requirement enables me to ensure I am punctual, reliable and accurate in the tasks that are expected of me to ensure that the work I do is correct and of a good standard. Part of my job role is to interact with both customers and clients via the telephone in a polite manner, adopting strong verbal skills and representing the company well. Within many of my previous positions, due to my hunger to progress and learn new skills, I have not only carried out tasks that are mandatory of my role but have also been relied upon to help others when necessary, developing my skills of being able to work well within a team as well as being capable and confident enough to work just as well individually

Surbiton

• Responsible for the daily receipt of ophthalmic post and the security of personal data and information received from ophthalmic contractors • Checking all forms for completeness and preparation of claims for input • Responsible for the Input of large volume of NHS optical vouchers, Sight Tests & Repair/Replacement claim forms requiring a high degree of accuracy to ensure correct payments are made to the appropriate contractors• Responsible for the daily filing and retrieval of Sight Test forms & Vouchers• Dealing with postal and telephone enquiries from ophthalmic contractors and members of the public• Assist with the processing of ophthalmic refunds, help in liaising with optician’s practices, patients and the NHS Business Services Authority in Newcastle in order to confirm entitlement amounts and the generation of letters to accompany refund cheques • To assist with the receipt either by email, fax or post of Domiciliary Pre Notification Sight Test requests for patients residing in nursing homes or in their own homes. These to be checked confirmed or rejected• Assist with the input of a high volume of domiciliary visit sight test claims• Assist with the processing of payment claims received from ophthalmic contractors via electronic link• Assist with checking payment schedules by cross casting to ensure all figures agree at the end of each month• Assist with the production of the month end reports, analysis and all statement prints• Assist with filing all paid sight test batches and optical vouchers after finalisation of monthly payment• To work flexibly within the Contractor Services Payments Department ensuring the delivery of a professional service focused on achieving a high customer satisfaction• Responsible for planning and organising own work schedule to meet all relevant payment deadlines

Gnvq, Business & It

Activities and Societies: Football Team Business & IT

High School, Study Gnvq

Activities and Societies: Football Team 6 GCSEs including Maths & English