Henry Saravia Email & Phone Number

Houston, Tx, Us

- Rank (E-4) - SrA Airman- 1D751Q - Cyber Security operations - TS Security Clearance• Developed and executed a comprehensive cybersecurity training program for over 150 personnel, enhancing their ability to identify and respond to cyber threats, which led to an improvement in incident response times.• Led a cross-functional team in conducting a thorough vulnerability assessment of mission-critical systems, identifying and remediating over 200 security vulnerabilities, thereby ensuring compliance with Department of Defense cybersecurity standards.• Managed the successful deployment of a new intrusion detection system across multiple Air Force bases, which enabled real-time monitoring of network activity and resulted in a 50% increase in the detection and prevention of unauthorized access attempts.• Coordinated a response to a significant cyber incident involving a potential data breach, efficiently isolating the threat and restoring system integrity within 48 hours, thereby preventing any loss of sensitive information and maintaining mission readiness. • Developed a custom PowerApps application for the US Air Force to streamline military movements, reducing manual data entry errors by 40% and improving tracking efficiency by 50%, significantly enhancing data accuracy and operational efficiency.

Houston, Texas, United States

• Efficiently processed and fulfilled online orders, achieving a 20% reduction in average order processing time by optimizing workflow and coordinating with team members during peak shopping seasons.• Managed inventory accuracy by regularly conducting cycle counts and identifying discrepancies, resulting in an improvement in stock accuracy and reducing out-of-stock incidents.• Proactively resolved customer issues related to order fulfillment, including addressing delayed shipments and product availability, leading to an increase in customer satisfaction scores.• Trained new team members on fulfillment procedures and best practices, contributing to a 50% decrease in training time and ensuring a consistently high standard of order accuracy and efficiency.

Houston, Texas, United States

• Learning Programming techniques and principles such as opening files, parsing through a file, exception handling and others.• Creating processes that will lead to automation.• Interfacing with other staff members to achieve tasks to complete my assignments.• Document all pertinent information to my projects. • Edited PL/SQL code.

Houston, Texas, United States

• Responsibilities include preparing delivery, online, and will call orders for customer merchandise • File delivery confirmations and contact customers when situations arise with orders• Keep the deliveries area cleaned and organized so that other associates can access orders when customers come for merchandise pick-ups• Assured outstanding customer service to all management, colleagues and customers while on sales floor• Assisted other associates with their duties when they needed help• Managed to work 20-40 hours a week• Ability to operate standing-up forklift

Houston, Texas, United States

• Managed and handled up to 30 customers a day and resolved customer issues• Assured outstanding customer service to all management, colleagues and customers while on sales floor• Collaborated in a group of five people to stock up merchandise by hand or using machinery• Assisted other associates with their duties when they needed help• Managed to work 20-40 hours a week• Handle credit/debit card transactions by using computer programs with great accuracy • Ability to operate standing-up forklift

Uvalde, Texas, United States

• Managed and handled up to 30 customers a day• Assured excellent customer service to all management, colleagues and customers while on sales floor• Collaborated in a group of four people to maintain safety and hygiene procedures• Accepted and followed customer’s requests when making their meals

Bachelor Of Technology - Btech, Information Technology

Certificate Of Technology, Application Programming

Associate'S Degree, General Studies