Henry Sharp Email & Phone Number

Delaware, United States

• Coordinating with various small to medium scale organizations providing technical expertise as needed• Installing, configuring and maintaining Cisco systems(Switches) and technology• Freelance Low Voltage and Camera Install • Installed video Surveillance cameras using Coax and Ethernet• Pulled and Terminated Cat5/cat 6 cables when Needed• Installed Access points in Ceilings and walls• Worked with a Team to wire entire facilities with Cat5/Cat6 cable, terminating at Location• Punch down/RJ45 jacks and biscuits• Installed Cisco access points on drywall and drop ceiling grids• Penetrated through drywall/concrete using power tools, conduit and fire stops• Managed and Assigned Tickets(Requests) in the Service Desk Queue• Ran weekly request reports • Provide proactive feedback to management concerning potential problems and recommendations for improvement • Recommend process improvements for efficiencies and best practices• Revised current documentation pertaining to Laptop and Desktop Configurations for better and easier deployment• Support Staff with Password Resets, Application related issue, and Hardware Issues• Inventory Computer Equipment Used and New

El Paso, Texas, United States

• Onsite IT manager accountable for Installation commissioning testing and acceptance of the Data and Voice subsystems.• Managing the configuration and commissioning of data and voice equipment• Directly supervised Various Sub-Contractors related to this project to ensure that all work was in compliance with U.S. Army Specifications. • Participated in daily/weekly/monthly conference calls/videoconference to provide updates/ change orders/ help resolve any design and/or implementation issues that may have arise • Cad Drafting / creating pathways for Cat6 and fiber optical wire to be placed • Responsible record keeping and updates Via email, Microsoft Excel spreadsheets• Installation of various Cisco Routers/ switches / patch panels • managed a 1.9-million-dollar project that included multiple high value pieces of equipment with excellent record keeping

Philadelphia, Pennsylvania, United States

• Install telecommunications equipment, routers, switches, firewalls• Install, configure and administer a Windows, Windows Server and Linux operating systems• Travel to customer locations to trace cabling, data, fiber optic multi conductor twisted pair• Terminate twisted pair copper on 110 or 66 blocks and twisted pair copper jacks and connectors Understand and troubleshoot PRI and analog PSTN connections Establishes voice and data networks by running, pulling, terminating, and splicing cables. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.• Configure systems and network devices on multiple Different• Vender Platform/ switches IE: HP/3Com, Alcatel-Lucent, Cisco, Juniper Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation IP protocols TCP, UDP, RTP Recognize different types of fiber optic cabling provide as built drawings in Visio or Auto CAD Programs multiple vendor switches, HP/3Com, Alcatel-Lucent, Cisco, Cisco Unified Call Manager and Cisco Unity Voicemail Services Juniper Maintains network by troubleshooting and repairing outages; testing network backup procedures; updating documentation IP protocols TCP, UDP, RTP Installs• Installed Avaya/ Nortel Phone systems Which included Phones, Call pilot and Voicemail and outlook email accounts for multiple vender’s sites

Philadelphia, Pennsylvania, United States

• Supported 12,000+ phones across 14 East Coast sites. • Managed numerous projects involving telephony servers and phone deployment into Comcast sites. • Maintained voice mail systems and access restrictions.• Created relevant tutorials to make programs more user-friendly. • Replaced and programmed phones. • Oversaw MAC & D (Moves Adds, Changes and Deletions). • Programmed and wired phone systems. • Interacted directly with customers to resolve or explain issues and processes. • Troubleshot new VOIP (Voice Over IP) phones.• Configured Cisco Unified Call Manager and Cisco Unity Voice Mail services. • Documented and recorded each installation. • Supplied technical and customer service support by phone and in person.• Assisted in the company transition from Avaya/Nortel products IE; phones, Call pilot to Cisco Phone system platform IE: CMCU.• Configured Avaya/Nortel Call pilot and Avaya/Nortel Phones for deployment to personnel.• Responsible for update any changes in Active Directory that may arise when on boarded personnel to Comcast Corp.

Kennett Square, Pennsylvania, United States

• Installed, terminated and tested Cat 5 and Cat 6 wiring, Fiber Optic, and AV cables. • Built telecom closets.• Installed and pulled horizontal station cables and backbone riser cables. • Also installed cable trays and racks, modular jacks, patch panels, 66 blocks and 110 blocks voice /data lines and AV equipment. Supervised Multiple• Cable Technician in preforming work on TRI-M Group Projects. • Mounted and fastened control panels, sensors and video cameras. • Documented and reported each installation. • Briefed and supervised team members on procedures and project goals.• Maintained and configured Avaya/Nortel phone system, deploying over 300 phones for new Site for AstraZeneca.• Configured and input and maintain Active Directory for existing and new employees onboarded at new site

Washington Dc-Baltimore Area

• Ensured compliance with all railroad regulations for safety, operations and Federal Railroad Administration (FRA). • Tested backup batteries, keypad programming and sirens to diagnose malfunctions.• Mounted and fastened control panels, sensors and video cameras. Installed satellite TV systems. • Operated various vehicles to haul crews and equipment. • Placed copper and fiber cables for voice and data indoors and outdoors. • Set up and monitored testing of new and improved components. Set up and installed drivers on printers, including dot matrix, Ink jet and Laser Jet. • Responded to corrective maintenance requests and alarms in a timely manner.• Supervised equipment returns. Tested machinery, equipment and parts to identify any defects. Operated tools such as hoists and saws.

Newark, Delaware, United States

• Installed cable, telephone switches and key systems for numerous accounts (i.e. State Farm and Amazon).• Set up, monitored, and tested components. Placed copper and fiber cables for voice and data indoors and outdoors. • Installed Avaya/ Nortel and Cisco products such as routers, IP phones, and wireless systems. • Explained company offerings to promote products and services to clients. • Troubleshot networking issues and maintained accurate records including time-sheets, expense reports and maintenance logs. • Supervised equipment returns. • Carefully explained all aspects of cable system operations to customers. • Administered required testing. • Inspected installation sites to determine material requirements. • Managed voice and data installation projects for new customers. Installed cable, telephone switches and key systems for numerous accounts. • Developed alternative work-around solutions to enhance customer service. • Maintained Active Directory with any move adds or changes • Extremely responsive to customer complaints and provided expedient repairs

Philadelphia, Pennsylvania, United States

• Maintained 750 gaming machines of various types and manufactures to include moves, adds, changes, removals and preventive maintenance.• Reconfigured and repaired monitors and machines. • Ensured equipment attained minimum downtime as well as low breakdown occurrence. • Responsible for the cleanliness of all equipment. • Ensured quality conformed to ISO 9000 and ISO 14000 Internal and External Quality Audits

Wilmington, Delaware, United States

• Operated power equipment including pumps, compressors, blowers, hydraulic aerial lifts and ladders.• Performed construction work such as placing cable, unreeling, pulling and stringing wire strand and cable from pole to pole and pole to buildings. • Determined differences between wire and cable colors. • Connected wires and cables to terminals, and attached or detached various kinds of hardware to wires, cables, buildings or poles. Spliced PIC and non-pressurized cable, and fiber and make appropriate enclosures.• Dismantled, moved or removed wire and cable, as well as related equipment and hardware. • Reviewed work orders and company practices. Maintained up-to-date knowledge of NEC, NESC and OSHA regulations.• Installed Basic Pot line service for business and residential customers • Installed Cat 3, Cat 5, Cat 6, Coax wiring to business and residential Customers • Installed Verizon Fios services for over 5 years IE: phone data, and television.• Placed structure cabling in Apartment complexes, and multi- function business towers