Henry Stachowski Email & Phone Number

Responsible for troubleshooting and servicing RETAIL POS, ATM’s; performing testing, turnovers, and clearing Faults that arise in the daily operation of NCR ATM.

Installation Trainer for ATT U-Verse IPTV, training Premise Technicians to do wiring, Gateway, Set top Box and Customer Service Interaction Training.

Since retiring from Lucent, I provide break/fix services on a variety of technologies, for private and small businesses in the Chicago area: * Perform software/hardware upgrades on existing computer systems, desktops and storage devices. (win98,winxp,2000&NT)*Work with Network Operations to configure different applications.*Connect/Configure Wireless PC Networks *Trouble shoot or add phone lines.*Replace defective network equipment.*Configure Database Recover Information, Test software and computer equipment prior to ’go live’*Extract data from Customer equipment and produce the data to which the customer requires.My telephony and computer experience in information technology have also allowed me to become proficient in many software applications MSACCESS; MSPOWER POINT; MSOFFICE; MSWORD; MSEXCELWindows 98/XP, firewalls, cookies, Computer-Based Tools, and HTML

RF-Drive tester for Motorola STARCOM21 Project. BER drive testing and DAQ testing along with Illinois State Police verifying signal strength and digital voice quality.

Project: Extracting circuit translations from LUCENT_5ESStm for translator to input into NORTEL_DMS. Work with translator on difference of terminology between 5ESS & DMS, support database conflicts remotely on cut-night of circuits in the DMS.

Limousine Driver part-time (Chicago Restricted Chauffeurs License)

Senior Technical Associate* International Customer Technical Support for Asia/Pacific region. * Provided system recovery for total system outages and data recovery 24X7.* Preventative Maintenance of switch problems by reviewing traffic reports.*Project coordinator for Disk Drive upgrades & swaps HDA's. (Head disk assemblies) *Base Support for Engineers on-site, supported FOAs,EOAs, & New product introduction most work performed by Remote Access. * Customer Advocate for Korea’s and Singapore Telecom * Responsibilities were to analyze and resolve problems and requirements with development on switch products. *Write customer acceptance manual and test all requirements in the lab. Provided fixes to Software Update builder for distribution. Meet all critical deadlines.* Tested functionality, and applied Software Update’s in lab.

Field Engineer* Primary customer account – Netcom Online Communications* Cable & Wireless, CSU and Network installs.* Team leader for “AOL” USR circuit upgrade of modem racks.

Field Engineer* Base-Chicago, IL also Wisconsin, Minnesota, Michigan, Ohio, Missouri.* Field Engineer/Project Manager for Central Region.* Relocated Hub, site from collocated area of WorldCom to a private suite.* Responsible for, Upgrade/Migration of Cisco routers and Cascade ATM switch. * Responsible for new POP installation and customer adds (CSUs&Routers)* Contacted building management for Power requirements and specifications for Netcom’s equipment.* Self-starter who independently took direction from remote location. * Worked with Network Operations to put equipment in-service.

Field Technician* Field Installation and Engineering of power, cable, circuit modules and functional test of Wireless Cellular CDPD over the AMPS (Lucent tm) Wireless Systems. * Functionality drive test and set power attenuation on equipment for compatibility , Spectrum Analyzer, Drive test experience* Worked with MSC personal to troubleshoot equipment. General RF Knowledge and Troubleshooting skills

Telecommunication

Electronics