Client Relationship Manager
CurrentServes as primary contact for clients. Handles fewer complex clients and works with other Relationship Managers, Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development. etc. and Partner Plan Account Managers to meet client needs and resolve client issues.May participate in the implementation of new clients. Assists in the assessment of client speci c bene ts to determine set up in the Group Library ensuring coded correctly. Monitors key deliverable dates related to marketing.Trains clients and consultants on E bill. Handles escalated or system problems identi ed by the Account Advocates.Assures quality including accuracy of SBCs, Bene t Booklets and other client/member facing materials before submission to the client.
