Performs business analysis functions for Army Dental Command.

• Conducted interviews with clinical staff regarding workflows and processes• Developed use cases and cross-functional diagrams depicting clinical workflows.• Assisted medical treatment facility clinical workflow analysts with problems or development of process artifacts.• Researched and suggested tools and training to assist in enhancing clinic productivity.• Gathered data, developed metrics to assist with evaluation of new procedures or policies.• Assisted with Primary Care Medical Home (PCMH) and Community Based Primary Care Clinic (CBPCC) start-up and sustainment activities• Taught MEDCOM AHLTA Provider Satisfaction Tools to clinicians as needed to support PCMH and CBPCC efforts

* Developed and documented technical and non-technical recommendations to improve or enhance business processes.* Coordinated and scheduled all field visits for the San Antonio Medical BRAC Integration Office Clinical Transition Team.* Prepared accurate and detailed requirements specification documents to include use cases and cross functional Microsoft Visio diagrams required for business process re- engineering efforts. * Maintained effective communication with external clients and internal teams.* Collected and analyzed business requirements for clinical departments.

* Identified and assisted with correcting internal/external Provider Files errors to include: provider specialty codes, missing Drug Enforcement Agency (DEA)/licenses number/social security number (SSN), inconsistent naming conventions, and non- standard provider types and ensure user/provider accounts are properly terminated.* Corrected patient files to include: duplicate patients, patients registered with pseudo social security numbers, and the seven required data elements of patient demographics (sponsor name, family member prefix (FMP), patient/sponsor SSN, patient category, date of birth (DOB) and sex).* Identified and assisted with correcting "Hospital Location Files" and site definable Medical Expense and Performance Reporting System (MEPRS) table * Assisted the MTF's with identifying and clearing out incomplete telephone consults, and un-reviewed new laboratory and radiology results* Attended conferences, meetings and conference calls where technical AHLTA/CHCS issues will be discussed that impact the objective of this tasking and or when requested by the customer.* Created AHLTA/CHCS data and systems restrictions for the MTF to assist with standardization and prevent users from inputting erroneous and non-standard data.* Identified duplicate patient entries in CHCS and provide assistance in correcting/merging duplicate patient records.

* Resolved technical problems in a call center/help desk environment. * Developed solutions to a variety of problems of moderate scope and complexity. * Logged trouble tickets for worldwide Department of Defense (DOD) sites seeking assistance with military healthcare computer applications and systems.* Assisted customers with system password resets and user registration problems.* Analyzed software issues for MHS Learn, TRICARE on line (TOL), DMHRSI, CCQAS, and HELPNOW and other military healthcare applications* Consulted with other DOD helpdesks as needed to resolve customer computer issues.* Provided Tier I troubleshooting for CHCS I and AHLTA applications.* Helped with pass-through support of B2B and DEERS users.

* Utilized CHCS I and AHLTA medical systems for patient visit documentation.* Developed and coordinated Infection Control training for 65 personnel.* Obtained vital signs and screened patients for medical appointments.* Initiated venipuncture, intravenous, and inhalation therapy as directed by physician.* Performed urinalysis and glucose testing as required.* Administered medications and conducted patient teaching.

* Advised squadron commander and other executives on matters impacting the health and performance of 160 assigned personnel.* Analyzed, coordinated, and reviewed performance evaluations for 85 enlisted personnel.* Oversaw $2,000,000 annual operational budget.* Provided senior leadership in human resources, information systems, and facility management. * Maintained operational oversight of 3 departmental supervisors at geographically separated sites.* Prepared/submitted management reports, productivity data to higher command.* Guided the training and utilization of 85 enlisted personnel.* Managed all computer assets/telecommunications equipment for the executive staff.* Performed security manager duties preparing applications for initial/recurring security clearances utilizing Joint Personnel Adjudication System (JPAS).* Utilized CHCS I medical systems for reports and data analysis.

* Coordinated training for 30 clinical personnel.* Supervised 14 medical technicians and managed $90,000 supply budget.* Served as the clinic's patient advocate; resolved patient concerns.* Ensured department compliance with safety, security and Infection Control Standards.* Gathered and analyzed statistical data/formulated monthly reports for department briefings.