Technical Team Leadership:- Managed technical aspects of enterprise engineering projects, providing innovative solutions and minimizing service interruption.- Advised senior leaders on critical risks and recommended corrective actions.- Provided technical training and solutions presentations to system integrators and end-users.- Prepared documents/solutions for system integrators during bidding phases.- Interacted with customers, resolved issues, and maintained positive relationships for future business.- Collaborated with partners to create specific solutions for the Vietnam market.- Worked with system integrators during installations, configuring systems remotely or on-site.Customer Support:- Responded to service calls promptly, diagnosing and troubleshooting various systems.- Installed projects as needed and completed accurate service reports for invoicing and job cost tracking.- Provided technical support to end users, mentoring less experienced staff.- Ensured the company's status as the preferred service provider.- Established and maintained technical standards for surveillance systems.- Managed a team of system engineers, overseeing people management practices.

- Developed front-end and back-end software, following server-client structures or tailoring solutions to customer requirements.- Utilized diverse platform SDKs to extract and preprocess data, organizing it into standardized formats (MS SQL, mySQL).- Managed application requests, transforming data types, and facilitating communication with devices or databases.- Designed responsive, non-blocking Windows UI for user requests, incorporating encryption for secure communication.- Applied multithread architecture for non-blocking UI and generated detailed task lists for project assignments.- Conducted on-site visits for assessment, solution formulation, and prototype system delivery.- Wrote, modified, integrated, and tested software code for company products and other applications.- Produced technical reports and documentation.

Leader of Residential Instructors (10/2014 – 7/2017):- Managed and organized events within the dormitory.- Collaborated with local government to extend services and activities in the area.- Collected, summarized, and analyzed student ideas, contributions, and situations.- Provided accurate and comprehensive insights to the Student Affairs department.Leader of Sanitary Inspectors (10/2015 – 7/2016):- Developed a set of rules, signed by the Head of Student Affairs, to maintain dormitory cleanliness.- Recruited and led a team to check and enforce the established rules.- Summarized violation cases, assigned penalties, and communicated them to the dormitory manager.System Administrator of Dormitory’s Access Control System (10/2015 – 6/2018):- Built an RFID-based access control system, including software, database, and web user interface.- Enabled security guards and managers to monitor student check-ins and check-outs.- Implemented a search feature for on-demand access to student details.- Maintained and ensured the functionality of the access control system.