Henry Vo Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Supporting Security Audit Projects- Enhanced server security by 15% across 15+ client servers, 3+ network servers, and 7+ virtual machines through proactive vulnerability patching, consistent access control management, and compliance monitoring in high-demand environments (AWS, Vultr, Kinsta/WordPress, etc.).- Improved system reliability by 20% through regular vulnerability patching and system upgrades, supporting daily operations with minimal downtime to meet high client demands.- Ensured 100% compliance with ISO27001 security standards by collaborating on 5+ IT security audits, fostering a secure, agile environment through detailed documentation and process alignment with industry best practices. - Reduced issue resolution time by 25% by actively diagnosing and solving technical challenges with cross-functional teams, maintaining a high level of availability and engagement to prevent disruptions.

Adelaide, South Australia, Australia

o WordPress Management & Optimization: Managed and maintained WordPress websites for 10+ clients, including theme customization, plugin integration, and version control. Proactively identified and resolved website vulnerabilities, minimizing the risk of security breaches, and protecting client data.o Problem-Solving & Continuous Improvement: Identified performance bottlenecks during system testing and implemented code optimizations, resulting in an average of 35% improvement in performance metrics (e.g., page load times) across projects.o Agile Development & Collaboration: Worked closely with product managers and designers throughout the development lifecycle to ensure requirements remained aligned with user needs. Actively participated in sprint planning meetings and user acceptance testing for various projects.

Adelaide, South Australia, Australia

o Independent Sales & Customer Service: Managing all aspects of the sales floor, exceeding sales targets by 17% through exceptional customer service and effective communication. Building rapport and fostering positive relationships with customers, leading to a 25% increase in repeat purchases.o Inventory Control & Visual Merchandising: Maintained 99% inventory accuracy through efficient processes, minimizing stockouts and maximizing sales opportunities. Crafted visually compelling displays, boosting seasonal item visibility by 26% and driving sales.O Remote Communication & Proactive Problem Solving: Delivered comprehensive reports with sales data, inventory updates, and other critical metrics via weekly video conferences and dedicated platforms. Additionally, identified recurring misplaced inventory issues and implemented a new labeling system, reducing resolution time by 65%.

Adelaide, South Australia, Australia

o Exceptional Customer Service: Consistently exceeded customer satisfaction expectations, earning a season-to-date score of 98% and 90% for supportive interactions and professional customer focus.o Responsible and reliable: Assigned to and successfully completed critical End-of-business-day procedures, ensuring accurate sales and cash-flow reporting. o Problem-solver: Empathetically resolved customer issues, both in-store and phone-call, delivering prompt and effective solutions.

South Australia, Australia

o Customer service excellence: Managed customer expectations with confidence, warmth, and friendliness, ensuring that all requests were fulfilled to the highest standard.o Visual merchandising expertise: Assisted the Visual Merchandiser manager in organizing and maintaining store presentations, demonstrating excellent merchandise skills.

Adelaide, South Australia, Australia

o Social media marketing expertise: Successfully executed marketing activities to achieve social media objectives, increasing targeted audience reach by 38.3% and event attendance by 20%.o Organizational: Collaborated with the hiring manager to develop, coordinate, and deliver a successful recruitment plan, applying the most effective hiring strategies and selection methods. o Leadership and teamwork skills: Demonstrated excellent collaboration, communication, and management skills in planning, encouraging, and leading educational events.

South Australia, Australia

Developed well-known customer service in enthusiasm and a passion for customer engagement.

South Australia, Australia

Developed professional customer service along with inspired passion to maximally achieve customerexpectations.

Bachelor Of Information Technology, Cybersecurity And Networking, 6.00

*International Merit Scholarship 2021 and 2022 *Event Coordinator at International Students Business Society (ISBS) Viet Nam Chapter o.

Acs Professional Years Program

"The ACS Professional Year in IT is a job-readiness program that bridges the gap between full-time study and employment in Australia’s.

Diploma Of Information Technology, Information Technology, 6.00