As a chief partner security architect, I am acting as a Microsoft Security SME leading solution development with key strategic Microsoft security partners across global service integrators, ANZ service partners and ISV partners. ​​I am looking after Microsoft security architectural best practices, advocates new Microsoft technologies, and shares sales plays expertise enabling partners’ workforce to develop business solutions, win our strategic security partners' cloud choice, evolve… Show more As a chief partner security architect, I am acting as a Microsoft Security SME leading solution development with key strategic Microsoft security partners across global service integrators, ANZ service partners and ISV partners. ​​I am looking after Microsoft security architectural best practices, advocates new Microsoft technologies, and shares sales plays expertise enabling partners’ workforce to develop business solutions, win our strategic security partners' cloud choice, evolve partners' solution portfolio and drive Microsoft security technology adoption. As a Partner Security architect, I am responsible for• Lead lifecycle management of new & existing strategic Microsoft partners' security solution innovation.• Lead technical Development Plan and lead partner technical activities to achieve business impact, enable partners to successfully launch customers engagements.• Lead a scalable motion which focus on securing our CSP partners' environment by adopting Microsoft security best practice, bi-weekly partner webinars on Microsoft security solution updates, and a monthly Microsoft partner enablement plan.• Increase and expand partner's workforce skills by Advanced Certification as well as Advanced Specialization.• Gather insight from first line partner technical engagement and orchestrate with a broader team within Microsoft across PG, BG, CSU, STU, GBB, support, marketing, etc.• Host internal global tech community meetings as security regional leader.• Support my team members whenever they need to empower their success as my highest priority, work as a team to achieve our strategy, performance and outcomes Show less

Develops technical enablement plan with Microsoft partners, connects gaps and patterns across business and technology areas, and drives changes and improvements to existing intellectual property, technologies, and/or processes that enable solutions. Build solutions with partners about roadmap planning and tech briefings, architecture design, PoC, Build Assist, deployment review, etc.Leads execution of architectural engagements, such as Technical Briefings, Proof of Concepts… Show more Develops technical enablement plan with Microsoft partners, connects gaps and patterns across business and technology areas, and drives changes and improvements to existing intellectual property, technologies, and/or processes that enable solutions. Build solutions with partners about roadmap planning and tech briefings, architecture design, PoC, Build Assist, deployment review, etc.Leads execution of architectural engagements, such as Technical Briefings, Proof of Concepts, Architectural Design Sessions, and Hackathons with the goal of defining and bringing innovative solutions, offers and/or practices to market.Collaborates with Microsoft’s Engineering and GBB teams on specific skill requirements for partners and the sharing of best practices; Lead and/or contribute to the delivery of workshops, bootcamps, and trainings necessary to build the technical skills and expertise of partners. Show less

• Lead technical presentation, demonstration, workshop, architecture design and technical pre-sales across Microsoft cloud solution including intelligent collaboration, security, compliance, identity, and devices. • Act as the primary technical lead for Microsoft Australia Corporate, engage and evaluate customers' requirement and future roadmap, customize solution designs and demos, implementation plans and proof of concepts. Recruit, interview, and provide onboarding trainings for new… Show more • Lead technical presentation, demonstration, workshop, architecture design and technical pre-sales across Microsoft cloud solution including intelligent collaboration, security, compliance, identity, and devices. • Act as the primary technical lead for Microsoft Australia Corporate, engage and evaluate customers' requirement and future roadmap, customize solution designs and demos, implementation plans and proof of concepts. Recruit, interview, and provide onboarding trainings for new Technical Specialists.• Drive the technical upsell of Microsoft 365 including value proposition of Zero Trust maturity model, Microsoft Cybersecurity Reference Architecture, Microsoft Defender Threat Protection, Advanced Compliance, Hybrid Working and Modern Communication, etc.• Work closely with Microsoft partners, FastTrack, Marketing, CSM, engineering to create strategic plans. execute quick technical feasibility assessments and proposal developments for the customer’s identified solutions. select optimal migration paths, build technology adoption and consumption plans.• Own winning the technical decision for at customers for sales and adoption engagement opportunities, work with v-team members to explore customers’ business’s priorities, prove and design solutions to meet evolving requirement in specific industries, guide customers in decision making.• Provide technical insights and scenarios required to drive the technical and business outcomes, assist customers achieve their strategic business objectives.• Liaison customer and partners for IP Co-Sell and workshops, provide systems design, deployment, implementation, configuration, training, and ongoing support and bridge customers’ feedback to product team, highlight Microsoft unique value proposition.• Represent Microsoft deliver onsite and online trainings and webinars, including Defender ATP + Azure Sentinel Webinars, deep dive trainings during the field trips to Melbourne, Brisbane, Perth, Taiwan. Show less

Lead Office 365, Skype for business, Lync, Exchange technical support

Technical consultancy and solution delivery to various customers' environment, across industries from Finance, Retail, Designing, Real estate, etc.Focus on Office 365 especially end to end Exchange on prem (2007, 2010, 2013) and Skype for business on-prem to online migration. As well as Exchange Server, Skype for business server and online management, Lync 2013 Enterprise voice, etc.Troubleshoot and support Exchange server 2013, 2010, 2007 environment, perform weekly, monthly health… Show more Technical consultancy and solution delivery to various customers' environment, across industries from Finance, Retail, Designing, Real estate, etc.Focus on Office 365 especially end to end Exchange on prem (2007, 2010, 2013) and Skype for business on-prem to online migration. As well as Exchange Server, Skype for business server and online management, Lync 2013 Enterprise voice, etc.Troubleshoot and support Exchange server 2013, 2010, 2007 environment, perform weekly, monthly health check.Microsoft environment health check, infrastructure audit, ad-hoc support.Office 365:Windows Server 2003 - 2012 R2, 2016Micrososft Exchange server 2007 - 2013, Exchange Server online.MS PowerShell(Exchange Management Shell, Lync Management Shell), VBscriptsSkype for Business Server 2015, Lync 2010, 2013 Enterprise VoicePolycom Provisioning ServerSonus SBC, SIP Gateways, IIS & Reverse Proxy solutionsUnified Communication Contact Center (Aspect Unified IP, ALM, WFM, Zeacom/Enghouse contact center system)MS Azure:Implement Azure Cloud Service, Azure Active Directory, Virtual Machines, Virtual Networks, Storage, Web Apps, Azure Portal, PowerShell, Endpoints, load balancer sets, Availability sets, scaling configuration, etc.Office 365: Planning and deployment with Exchange online, Lync online, SharePoint online, hybrid environment setup, AD Identity management, ADFS configuration, Directory Synchronization, etcVmware vSphere, vCentre, Workstation, Veeam and Hyper-V.Microsoft PowerShell, Active Directory, SQL Server,DHCP, DNS Show less

Executive Unified Communication technical lead at Fair Work Commission Primary responsibilities:1. Provide high-level system management and support to the Lync server 2013 system as well as its integrated Exchange server 2013, Polycom UC system, OWA server, Enghouse contact center system, Sonus Gateway, A10 load balancer, etc.2. Working as the technical lead to implement system solutions and handle all issues escalated from service desk and business users.3. Advise and support… Show more Executive Unified Communication technical lead at Fair Work Commission Primary responsibilities:1. Provide high-level system management and support to the Lync server 2013 system as well as its integrated Exchange server 2013, Polycom UC system, OWA server, Enghouse contact center system, Sonus Gateway, A10 load balancer, etc.2. Working as the technical lead to implement system solutions and handle all issues escalated from service desk and business users.3. Advise and support the ICT Disaster Recovery program with particular attention to the inclusion of all Unified Communication components.4. Initiate, lead and implement ICT projects in line with organizational priorities and client needs to meet project milestones, objectives and deliverables within agreed timeframes and budgets, as per the P3M3 framework.5. Develop and maintain excellent working relationships with a range of internal and external stakeholders.6. Prepare succinct and high quality briefs, reports and other correspondence on a range of ICT issues within light timeframes.Experience:Windows server 2008, 2012, 2012 R2, PowerShell, Active Directory, Group Policy, SCCM 2012, Cisco UCS. Show less

Delivery onsite and remote technical solution to end customers covering from Government, Medical, Retail, etc. Mainly focus on Microsoft Lync server Enterprise voice 2013, 2010, Aspect Unified IP contact center, Mitel, Periscope Recording, Telstra TIPIT, etc.

Represent Aspect Technical Service (ATS) to provide technical support for business partners/customers in APAC region before immigrating to Australia.Key Responsibilities• Support Aspect Unified IP CC system, inbound, outbound dialing, IVR, email, chat, recording, etc • Install, deploy, maintain, monitor, upgrade and manage Aspect systems based on Windows 2003/2008 / Windows 7 & Linux environment using VMware or Citrix solutions.• Provide RCA (and POA in a timely manner as per… Show more Represent Aspect Technical Service (ATS) to provide technical support for business partners/customers in APAC region before immigrating to Australia.Key Responsibilities• Support Aspect Unified IP CC system, inbound, outbound dialing, IVR, email, chat, recording, etc • Install, deploy, maintain, monitor, upgrade and manage Aspect systems based on Windows 2003/2008 / Windows 7 & Linux environment using VMware or Citrix solutions.• Provide RCA (and POA in a timely manner as per critical issue and requirement• Perform daily/weekly/monthly/afterhour system health check(login, data processing, application health check, network stability) to ensure a stable key customer production environment.• Effective and consistent communication to management, peers, CE, QA and account team, together to proactively and reactively create quicker resolution to achieve high customer satisfaction.Key Technologies: Exchange server 2010, Active Directory, PowerShell, Remote Desktop,/Terminal Service, PowerShell, IIS, .net framework, DHCP, DNS, , IIS, CA management, TCP/IP protocol, VPN, SSH, VOIP, VLAN. SQL server, database mirroring, log shipping, replication, crystal report, Windows Task Scheduler, etc. Show less

HP Global Service Desk Microsoft IT team for GCR customer.• Technical support for customer system faults and answer technical enquiries, • Utilize all service aids, support tools, Primus knowledge base resources, technical manuals and on-line documentation to diagnose, isolate and document software and hardware problems• Based on ITIL methodology, incident process / escalate process / health check process etc.Key Technologies: Microsoft global IT internal environment… Show more HP Global Service Desk Microsoft IT team for GCR customer.• Technical support for customer system faults and answer technical enquiries, • Utilize all service aids, support tools, Primus knowledge base resources, technical manuals and on-line documentation to diagnose, isolate and document software and hardware problems• Based on ITIL methodology, incident process / escalate process / health check process etc.Key Technologies: Microsoft global IT internal environment, Windows XP, VISTA, server 2003, domain Active Directory, OU, DG/SG, TCP/IP, DNS, DHCP, WINS, NetBIOS, RAS/ VPN, IPSEC protocol, etc.Microsoft Exchange 2003/2007, Office Unified Messaging 2007 (R2) / Office live meeting / office communicator(2005/2007/R2) and voicemail management. Show less