Henry Babcock Email & Phone Number

United States

Helping protect family’s homes from electrical fires by providing top notch technical support to customers through troubleshooting and educating them on the Ting smart sensor product.

Onboarded, managed, and reviewed a book of business of 300+ scaled accounts Retained revenue and enhanced publisher relationships for growth through upselling subscription-based plans and managing renewalsAbility to convey technical applications/concepts to non-technical clients to ensure full understanding of product functionalityResolved existing publishers’ technical inquiries escalated by Sales or Support Team Worked cross functionally with teams (i.e., Sales, Engineering, RevOps) to develop and enhance workflow processes using internal communications like Slack Performed winback outreach for lost accounts and targeted campaigns utilizing Google Suite and Microsoft Office products for documentation and reportingEducated and trained publishers on new features/updates, upcoming releases, industry best practices, traffic and revenue growth strategies Performed SEO audits for publishers by providing a competitive analysis of key¬word gaps and strategies to help them rank on the first page of Google Proactively performed optimization reviews to maximize revenue for existing accounts and escalated to business intelligence for deep dives if needed Gained secondary site referrals from existing publishers

San Diego, California, United States

Onboarded new clients on how to use the software effectivelyManaged the remote team members’ performance and provided weekly training sessions to ensure that they are well adapted to the software in order to help the clientsProvided outstanding personable support to customers through various channels (chat, email, Zoom video call, Zendesk ticket system) Became proficient in Whova event management software in order to help troubleshoot any issues that the clients are havingConsulted with Engineering and Sales teams using internal communications (i.e., Gmail, Google Chat) on more urgent matters and monitored and followed up with clientTroubleshot technical issues providing clear and easy to follow instructions while demonstrating empathy and active listeningCultivated a positive, strong relationship with customers and helped increase their ROIs from the product utilizing Google Suite and Microsoft Office products for documentation and reportingReceived Employee of the Month Award for July 2021

San Diego, California

I am a recent graduate of University of San Diego with a Masters degree in Cybersecurity Operations Management. This Masters program covered leadership in risk management, vulnerability detection, cryptography, secure systems architecture, and operation policy. I have worked on producing many different operational policy documents in support of an overall security program. I have utilized the risk management framework for a final project where I discussed risk framing, risk assessment, risk response, and risk monitoring. I researched and developed a comprehensive cyber threat intelligence plan that incorporated cyber threats, threat actors and methods of delivery and included a brief powerpoint presentation to the C-level suite. I performed a computer forensics investigation and provided a forensic examination report that detailed the processes involved and results of the fictional case. I was exposed to Kali Linux by setting up virtual machines where I was tasked with using industry standard tools like Nessus, Armitage, Wireshark, and OpenVas to perform penetration testing on the Metasploitable 2 server.

California Polytechnic State University, Pomona

I update and maintain the website for the Market Research Club and provide IT support.

Pomona

I graduated with an undergraduate degree at California Polytechnic State University, Pomona taking business and computer information systems courses that will help me gain skills and experience for a job in cyber security and network administration.

City Of Chula Vista

I helped in the production, design and editing of a power point presentation for Lynne Mitschke Sustainability Consultant.

Master Of Science - Ms, Cyber Security Operations Management And Leadership

Bachelor Of Business Administration (B.B.A.), Computer And Information Systems Security/Information Assurance