Henry Baird Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Norderstedt, De

Work cross-functionally and externally with partners and clients to assess, refine, and rebuild processes-- to accelerate growth, win more business, and retain revenue by scaling "Go To Market" (Sales, product, marketing, CS) and operational (ops, dev, delivery) functions.

Us / Uk / Nepal / Kenya, Us

• Led cross-functional initiatives across Sales, Marketing, Delivery Operations, Product, and Sales for continual operational improvement to achieve client outcomes.• Carried and exceeded quota of global net revenue retention (NRR)• Implemented a refresh of the executive sponsorship model - furthering client engagement by connecting senior leaders to stakeholders at top accounts.• Re-engineered "Voice of the Client" health report of top accounts for uses by Senior Leadership and boardmembers to identify areas of opportunity and risks to the business.• Designed and implemented company-level OKRs, impacting departmental, cross-functional, and client operations and needs.• Built out Account Executive engagement process on key accounts and expansion initiatives within active accounts to accelerate and increase expansion bookings.

Us / Uk / Nepal / Kenya, Us

• Promoted to manage a rapidly growing North America CS Team and client portfolio after implementation of self-sustaining Client Success team in EMEA.• Led the team in achieving client outcomes through the implementation of effective project management, operational best practices, and sales methodology.• Collaborated with the team to expand the "land and expand" sales model, successfully increasing cross-sell and upsell opportunities.• Designed departmental on-sites with entire global team traveling in-person to share best practices and hold team building.

Us / Uk / Nepal / Kenya, Us

• Promoted to establish CloudFactory's first Client Success team for the EMEA market• Met and exceeded team quota in newly established company region.• Advised and consulted newly formed EMEA Sales team with company domain expertise to accelerate and increase new business.• Conducted and supported on-sites within UK and EMEA markets for active accounts and prospective clients.• Executed management via hybrid remote and in-person management strategies, including travel for in-person trainings and onboardings.• Successfully migrated company portfolio from US Client Success team to new UK team members to ensure geographic alignment.

Us / Uk / Nepal / Kenya, Us

• As the first external hire and forerunner to the Senior Client Success Manager role at CloudFactory--one of three CS team members.• Successfully managed top clients utilizing a "land and expand" model, identifying cross-sell and upsell opportunities to drive clients' goals and objectives.• Met and exceeded individual quota targets for net expansion bookings and MBO's• Ensured operational excellence to consistently meet client outcomes.• Implemented new standardized practices for scoping new deals/opportunities, conducting account kickoffs, and facilitating quarterly business reviews.• Executed client on-sites for retention, partnership building, and contract expansion in cross sell and upsell.• Designed and hosted client visits to international Delivery Centers.

Durham, Nc, Us

Engaging with Windsor Circle's Enterprise clients around marketing strategy, project execution, software implementation, and professional services delivery.

Durham, Nc, Us

Durham, Nc, Us

Windsor Circle helps ecommerce retailers grow customer lifetime value by unlocking the power of transactional data by driving robust and automated customer marketing campaigns. Proprietary data science engages the right customer with the right message at the right time.

Orlando, Fl, Us

Durham, North Carolina, Us

Bachelor Of Arts (B.A.)

High School

Education record