I am a product management leader driven by innovation, customer-centric design, and data-driven strategies. I have a track record of guiding businesses and technical projects to new heights by developing solutions that solve complex customer pain points and deliver exceptional user experiences.My skill set and experience includes new product ideation, strategy development and execution in Agile and DevOps software development environments. At the core of my approach is leveraging data to build products that resonate with customers. I have been successful in spearheading internal and external partnerships, launching customer-facing applications and internal platforms, optimizing operations and delivering substantial improvements in user satisfaction, cost savings, and bottom-line impact.I am passionate about collaborating with fellow professionals to exchange ideas, share insights, and explore potential opportunities at the intersection of product, data, and design. Let's connect!
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Senior Director Of Product And PlatformMaryland Department Of Information Technology Aug 2024 - Aug 2024Crownsville, Maryland, Us -
Senior Director Of Product Management And DesignStride, Inc. Dec 2023 - Jul 2024Herndon, Virginia, UsHead of Product for Tallo, a marketplace for early career job seekers and employers. -
Product ManagerMeta Oct 2021 - Nov 2022Menlo Park, Ca, UsDrove strategy, roadmap, and execution for two engineering teams charged with building trust and safety applications at scale that automated policy enforcement for content, commerce, safety, and privacy on Instagram, WhatsApp, Facebook, Facebook Messenger, Facebook Marketplace. -
Chief Product Owner, Customer Service Consumer Product GroupPremera Blue Cross Apr 2021 - Oct 2021Mountlake Terrace, Washington, UsResponsible for feature planning and delivery of consumer applications and tools that help people understand, purchase and utilize their healthcare benefits. Manage a team of senior product owners and systems analysts working in conjunction with Mobile, Desktop and Enterprise applications engineering teams, operations and sales leaders. -
Manager, Digital Product And Platform Engineering Program ManagementPremera Blue Cross Oct 2020 - May 2021Mountlake Terrace, Washington, UsLed an 11-person team responsible for the prioritization, execution and delivery of consumer and internal enterprise-wide applications charged with making the management of healthcare utilization easier for employers and individuals.
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Manager, Business-To-Business Digital Customer Experience Product ManagementPremera Blue Cross Feb 2018 - Oct 2020Mountlake Terrace, Washington, UsLed product management for Premera’s Core customer facing platforms and applications:• Premera Employer Website, an online application designed for HR benefit managers in Washington and Alaska• Premera Producer Website, a sales support service for insurance brokers in Washington and Alaska• Premera Provider Website, an online service that allows medical professionals to check patient eligibility, claims, payment status and request prior authorization for certain medical proceduresAdditionally, I am leading the re-building and re-platforming for both the Employer and Producer digital experiences, including the creation of a new UI and several new features designed to address customer pain points and support strategic corporate goals.My team is also responsible for the Individual, Medicare Advantage and Medicare Supplement purchase experience on Premera.com’s Member Website and the Washington Health Benefits Exchange.
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Manager, Provider Digital Customer Experience Product ManagementPremera Blue Cross Apr 2017 - Jan 2018Mountlake Terrace, Washington, UsIntroduced new capabilities for eligibility and benefits, claims status, dental and vision, which Increased user net promotor scores to an industry leading 70%.My direct and extended team was recognized with Premera’s Passonate Customer Advocate Award.
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Principal Product Manager, Amazon.ComAmazon 2014 - 2016Seattle, Wa, UsI built global businesses and customer experiences across all Kindle screens (eInk, Android, iOS, Fire) for consumers, authors and publishers. 2015 to 2016 - Kindle Global Customer Payment Experience: Developed the mission, tenets and customer experience standards for the Kindle Content Purchase Experience, the process by which all customers acquire Kindle ebooks. Primary goals: Drive greater purchase throughput, improve customer satisfaction and launch new services in emerging markets: India, Brazil and China.2014 to 2015 - Created and launched Kindle Free Manga Serials, a digital ebook subscription service consisting of top weekly manga magazines for customers in Japan. As business and project lead, developed the customer value proposition, UX and set engineering priorities and unlocked technical blockers. Drove subscription growth to several hundred thousand within six months of launch. -
Director, Marketing And Business DevelopmentAll Property Management 2012 - 2014Seatte, Wa, UsManaging the development, positioning and sales for new lines of business for the largest network of property management services on the Internet. Lead PR, SEO content development and Social Media marketing. -
Director Of Product ManagementMedio Systems May 2011 - Dec 2011Seattle, Wa, UsCreated product roadmap and managed feature priorities during the agile development of a white-label, Android app distributed by T-Mobile.Developed positioning, messaging, PR and market requirements for an SaaS big-data analytics service for mobile devices.Led media relations strategy and managed external PR agencies for new product launches. -
Senior Product ManagerMicrosoft 2001 - Sep 2010Redmond, Washington, UsProduct management, marketing, planning, new product branding and sales force enablement.
Henry H. Education Details
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Northwestern University - Kellogg School Of ManagementMarketing And Strategy -
Howard UniversityJournalism
Frequently Asked Questions about Henry H.
What is Henry H.'s role at the current company?
Henry H.'s current role is Sr. Director of Product Management & Design| ex-Meta.
What schools did Henry H. attend?
Henry H. attended Northwestern University - Kellogg School Of Management, Howard University.
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