It Technician
The Village School, Kingsbury
Undertaking work experience at a special needs school to provide 1st line support via a helpdesk. Support involved basic administration of Active Directory and group structure, troubleshooting user profile errors and group policy updates. Other tasks completed were installing software and upgrading client machines, monitoring of items using Kaizen Asset Management software, troubleshooting hardware problems such as printer errors, imaging desktops and changing hardware in desktops such as graphics cards.