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I advise on and lead modernisation, enabled by tech, for CEO’s, boards and investors in mid and large cap organisations, across sectors. I have 30 years’ experience in North America, UK, Europe & Asia Pacific.I drive strategy definition, develop centres of innovation and lead implementation as Chief Transformation, Chief Digital or Chief Information Officer / Director. I focus on helping businesses build agility and grow sales and productivity in the face of rapid transformation in their market.Whilst not engaged in longer term C-level management roles I provide advice in short consultancy engagements with CEO’s, boards and investors in private equity owned businesses. I lead / facilitate the creation of strategy, shared vision and value creation plans and help management teams find quick wins in tech enabled, agile initiativesEarlier in my career I was brought in by investors and management teams in senior general management positions to assist in leading technology, digital and media businesses through periods of distress. This formative and successful period gave me experience in driving out cost and strict budgetary control which continues to run through all my work.I have worked for Private Equity, Plc, private and partnership owned (as well as venture backed) enterprises. This includes Plc board experience as NED. Sectors include real estate and business services, transport, travel, holidays, manufacturing, construction, distribution, building products, healthcare, auction, fashion, beauty, food production, media, entertainment, technology and consumer software in both B to B and B to C business models.Specialties: Leadership, Interim management, modernisation enabled by technology, business transformation, growing productivity, transformation direction, digital transformation, building management agility, data strategy, change management, organisational change, change communications, talent strategy, programme sponsorship, programme implementation, Artificial intelligence, AI, Customer relationship management (CRM), marketing automation, DXP, stakeholder management, commercialisation, commercial due diligence, business case development, procurement, target operating model, culture change, programme governance, management consultancy, private equity, Plc, non-executive, partnership, LLP
Heathrow
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Interim Digital Transformation DirectorHeathrowUnited Kingdom
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Operating Advisor – Private Equity Portfolio BusinessesVarious Businesses Sep 2011 - PresentWhilst not engaged in longer term C-level management roles I provide advice in short consultancy engagements with CEO’s, boards and investors in private equity owned businesses. I lead / facilitate the creation of strategy, shared vision and value creation plans as well as pre-acquisition digital due diligence. I also help management teams find quick wins in tech enabled, agile initiatives. Sectors in which I have advised include travel & tourism, healthcare, food production, business services and film and TV production.
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InvestorQuorso Mar 2017 - PresentLondon, England, GbQuorso turns generic reports into personalized, top-priority actions and intelligent workflows. Smart insights boost performance at every level of store operations. -
Group Digitalisation Director (Interim)Sig Plc Aug 2021 - May 2023Sheffield, South Yorkshire, GbEuropean specialist building products distributor. 2022 T/O £2.74bn, Op prof £80m v 2020 loss of £53m, 440 branches. Reported to CEO with focus on modernisation, enabled by technology as part of successful turnaround team. Nov 2022 SIG was honoured as Large Turnaround of the Year at the Institute for Turnaround annual awards.Making SIG an easier place to buy from, sell to, and work for. Significant productivity benefits achieved across core processes. Poland ecom now market leading, UK & France Op Co ecommerce platforms launched, German platform under construction. -
Group Digital Director - Interim (Chief Digital Officer)Knight Frank Apr 2019 - Apr 2020London, London, GbKnight Frank has 523 offices in 60 territories and more than 18,170 people. Profits were £148.4m (turnover £517.4m) in year ended March 31, 2019I transformed this firm’s understanding of and approach to digital business transformation• Re-developed the digital strategy with the group board (having inherited a strong and exciting vision but a strategy with poor alignment and limited buy-in from senior stakeholders). This included a complete re-build of the business case and the programme’s ability to measure return on investment • Collaborated with IT, HR, marketing, and the wider business to develop detailed talent, data, content and technology strategies and a new operating model which would deliver digital management agility• Introduced best practice vendor selection for the new IT systems required to enable the new digital experience and marketing platform strategy. Built programme, product, BA, internal comms and financial control functions from scratch• Developed the product user experience for the new digital experience and marketing platform across all digital channels• Developed programme governance and training included work on establishing decision making to ensure the programme was a suiccess within the partnership culture• Established digital ambassador programme as part of the first steps in fostering dialog and developing the maturity of the firm’s change capability• Negotiated outsourced delivery contracts with external delivery partners• The digital internal communications and collaboration strategy recommended group wide introduction of MS teams and a transformation in the associated training and governance. Consequently, the firm was well prepared for the overnight move to remote working due to the hard work of the IT team in implementing the strategyThe group wide mobilisation to deliver the new customer facing digital experience and marketing platform was complete when COVID-19 hit and caused the programme to be put on ice. -
Chief Digital Officer - InterimArcade Beauty Jan 2018 - Dec 2018New York, Ny, UsArcade Beauty is owned by PE firm Oaktree Capital and is the leader in sampling solutions for the fragrance & cosmetic industry. It is a mid-cap business with sales of circa $500m.(During this period, I also provided advice to various other of Oaktree Capital’s portfolio companies and Oaktree’s investment team)Reporting to the CEO, I led this B to B business’s implementation of its ambitious new B to C digital strategy. I set up a new business venture out of New York aimed at their existing large beauty brand clients. I beat all the key targets. I stood up the new business in 9 months: I ran the procurement process to select the external partners including the design, build and run of the technology platform and established the physical distribution to handle multiple millions of deliveries through the US postal system, direct to consumers. I built and led the internal team. Business processes were designed and implemented, and the new business was designed to be GDPR compliant. I achieved savings against both the design and build and the committed overhead costs for the period. The Alpha product launch timeline was also improved on by two full months. The first client was signed. -
Chief Digital Officer - InterimBrittany Ferries Jul 2015 - Oct 2016Roscoff, FrBrittany Ferries is a premium French ferry and tour operator serving France, Spain, Ireland and the UK. It also has a significant freight business. During this period the business had sales of €467m (passengers 75%, freight 25%). 2.5m passengers / year.I reported to the CEO and guided the exec team in defining their digital business strategy for the modernisation of the business, enabled by technology. I built and led the team tasked with implementing the ambitious multi-year programme and the organisational review to design a far more customer centric org• Driving top line growth through extending reach• Maximising the value of each customer to the business• Making customers journeys smoother and more enjoyable• Brand review and update with a strong focus on the business’s fabulous destinations• Digital internal communication strategy across land and sea• Devised and presented digital awareness conference for the 300 most senior employeesMy work spanned the full range of transformation: People, Process, Systems, Data, Change excellence, Organisational and culture change, GovernanceResults were strong including good progress against ambitious benefit targets -
Group Chief Digital OfficerFletcher Building Jan 2014 - Apr 2015Auckland, NzFletcher Building is a public company with sales of £5.3bn (2015 / 16), 20,000 employees in 30 businesses across 40 countries. The business is an integrated manufacturer and distributor of infrastructure and building products, and a construction company.This was a group wide role and the last of three separate C-level transformation roles I held at Fletcher Building over a period of just under 3 years.- Definition of Omni-Channel transformation strategy in distribution and retail businesses- Designed, developed and launched a global intranet unifying all 30 businesses and more than 11,000 employees. Successfully overcame significant pre-existing technical challenges. Outcomes were strong including improvements in employee engagement and greatly improved collaboration and communication across the group- Oversaw the establishment of an innovation team which within just 18 months recouped the entire investment. 12 initiatives delivered EBIT of $2.8m NZD in the first full year- Worked with the manufacturing businesses in the group to help them develop and implement their digital business strategies- Hired and developed leading digital talent- Developed and delivered a global digital training and awareness programme for senior managers and executives from across the group. Including trends across all aspects of digital in the industrial sector. Included Web, mobile, IoT, social, data, analytics and CRM -
Group Chief Information Officer - InterimFletcher Building Mar 2013 - Dec 2013Auckland, NzAs Interim Group CIO I established a central Global CIO function from scratch for this previously highly decentralized and federated business (sales of £5.3bn in 2015 / 16, 20,000 employees in 30 businesses across 40 countries). I began the transformation of the global technology and digital landscape at the business. I led the development of technology strategy across the full breath of enterprise technology, digital and telecommunications. This included the strategy for consolidating multiple ERP vendors and instances across the group including SAP, JD Edwards and Infor. - Restructured the technology operations of a division saving $5m in operating costs- Established group wide governance, operating model and an end state objective - Developed from scratch, had approved and was responsible for significant CAPEX and operating budgets- Responsible for the delivery of two major technology platforms enabling the digital business strategy of the group including the initiation of a global Workday delivery
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Head Of Digital - InterimFormica Corporation Jul 2012 - Dec 2013Cincinnati, Ohio, UsI helped Formica and Laminex, as Interim Head of Digital for the Laminates and Panels division of Fletcher Building, implement its digital strategy across all territories. The division has over 4,500 employees and revenue of £855m in North America, Europe, Asia and Australasia. I was based in the UK but traveled frequently to their worldwide operations.We implemented, from scratch, an exciting program of work including a global web platform and a salesforce.com (CRM) implementation, in parallel.We began building core competencies in digital marketing across all regions. -
General Manager - InterimTh_Nk Mar 2009 - Oct 2010London, GbInitially this was an interim assignment to assist this fast growing digital agency with managing some tough trading challenges prevailing at the time and bringing fast and effective change to the organisation in this context. TH_NK was at this time providing digital strategy, design, build and digital marketing services to large private and public sector organisations.All objectives of my contract were met, notably:• Raised £1m from international VC, Beringea to help fund this expansion• Cost base reduced substantially, cash levels increased, business pipeline given clarity• Leading industry figure recruited as MD to drive forward their next phase of expansion• 2009: Sales £3.5m and EBIT (£317k loss). 2011: Sales £12.6m and EBIT £1.46m -
Head Of Online Business And Marketing - InterimBonhams Auction House Sep 2007 - Dec 2008London, England, GbReporting to the CEO this was a 16-month (extended from 6 months) interim appointment. I developed and implemented a digital strategy for this business that has 60 diverse departments on 4 continents and Operating Profits of £5.3m (2006), £25m (2013). Strategy was agreed and I appointed leading design and online marketing agencies based in California and the UK. The result was the delivery of a sector leading website design. I led the drive to ensure an integrated approach to all online marketing across the group. The web team was restructured and retrained to this end. Unique user growth was substantial with increased engagement and a significant increase in bids submitted online. -
Head Of Operations, EuropeMythings Jan 2005 - Jun 2007London, GbMyThings was at the time a leading U.S. based Internet business that ran the world’s most valuable registry of belongings. It is backed amongst others by Accel Partners.Reporting to the COO in San Francisco, I executed the programme management of product releases, coordinating the product and marketing team in the U.S., the technical development team in Tel Aviv, Israel and the ops team in London.I was joint account manager to key retail partners in the UK: Tesco Direct, Halfords Plc, Goldsmiths and OEM Casio UK. We established ground-breaking POS customer acquisition partnerships with these leading UK players. I co-developed strategy and led the integration.MyThings acquired ‘Trace’, then the World’s largest database of valuable property reported lost and stolen to law enforcement agencies and insurance companies around the World. I was seconded to this operation for a period during which I travelled extensively in the US, the UK and Continental Europe building the management team and agreeing data sharing agreements with law enforcement agencies and insurance companies. -
Non-Executive DirectorMillbrook Scientific Instruments Plc Sep 2004 - Jul 2005Millbrook designed and manufactured innovative scientific instruments that measure nanoscale properties of thin films and coatings. Millbrook was admitted to the AIM market on December 15th, 2004. I represented a 14% stake in the business acquired by myself and 3 other investors during 2004.
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Management Consultancy - Start-Up And Small Growth BusinessesVarious Jan 1997 - Jan 2005During this period, I spent short periods in a number of small digital, media and technology businesses working for the investors and management teams focussing on turnaround from distress situations and developing and implementing strategy and driving growth.This was a formative and successful period in my career in which I took equity stakes in some of the companies I assisted (selling the stakes profitably in all cases).
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Trainee In Marine And Financial ServicesVarious Companies Sep 1989 - Oct 1996I had 3 trainee positions in marine and financial services. I also sailed extensively during this period including a trans South Atlantic crossing from South Africa to Antigua via St Helena
Henry Boyden Skills
Henry Boyden Education Details
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Wessex Tutors -
Canford School
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Walhampton Preparatory School
Frequently Asked Questions about Henry Boyden
What company does Henry Boyden work for?
Henry Boyden works for Heathrow
What is Henry Boyden's role at the current company?
Henry Boyden's current role is Interim Digital Transformation Director.
What is Henry Boyden's email address?
Henry Boyden's email address is he****@****ail.com
What is Henry Boyden's direct phone number?
Henry Boyden's direct phone number is 0871 244*****
What schools did Henry Boyden attend?
Henry Boyden attended Wessex Tutors, Canford School, Walhampton Preparatory School.
What are some of Henry Boyden's interests?
Henry Boyden has interest in Children, Cooking, Civil Rights And Social Action, Environment, Sailing, Science And Technology, Arts And Culture, Running, Human Rights, Trout Fishing.
What skills is Henry Boyden known for?
Henry Boyden has skills like Change Management, Strategy, Business Transformation, Management, Interim Management, Business Strategy, Programme Delivery, Management Consulting, Turnaround Experience, Operational Turnaround, Non Executive Director, Digital Strategy.
Who are Henry Boyden's colleagues?
Henry Boyden's colleagues are Ekaterina Kudritskaya, Wal Chahal, Stephen Wagstaff, Paul Jowett, James Ashmore, Natasha Drury, Munsuf Shah.
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