Henry Chatfield Email & Phone Number

San Francisco, California, United States

𝗖𝗼𝗺𝗽𝗮𝗻𝘆:• HIFI Labs is a seed-stage startup helping musicians leverage technology with the mission to create a more equitable and sustainable music economy.𝗠𝘆 𝗥𝗼𝗹𝗲:• Lead web3 strategy for artist relations and project/product development, and collaborate cross functionally with Strategy, Marketing, A&R, Engineering, and Leadership teams.This role promotes market research and experimentation, while collaborating with our team to build and test products from musician insights. This requires balancing creativity and pragmatic judgment, with a focus on documenting and templatizing our processes.I often act as a public-facing figure for HIFI Labs, fostering trust within the music community and prioritizing customer service and empathy towards artists and fans.𝗥𝗲𝗰𝗲𝗻𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀:• Aespa, Mike Shinoda (Linkin Park), Dua Lipa, RAC, Warner Records, eq.house, neume, musicOS, and The Artist Cohort.Select client projects & products are linked below.⭐𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁: 𝗧𝗵𝗲 𝘄𝗲𝗯𝟯 𝗔𝗿𝘁𝗶𝘀𝘁 𝗖𝗼𝗵𝗼𝗿𝘁:• After speaking with 100’s of musicians, I designed, built, launched, and personally ran a recurring three-week program that helped connect artists with the resources they need to launch their next music project using web3 tools.Inspired by my experience coaching Seth Godin's altMBA, we used an alternative education model that included written lessons, coaching, and cohort-based discussion and feedback workshop sessions to support groups of five artists and their projects.Cohort Impact:• 10x increase inbound client leads• 450 applications received for 16 spots• $25k+ grants received by artists (no strings-attached!)• #1 most engaged-with social content ever posted across all HFL channels• 100+ announce partners• $50k+ generated from a Billboard-recognized artist project, becoming a client after the program (among many success stories)• Reinforced brand positioning & enabled market research

D&C is a full-service artist management company I founded in late 2017. I worked with professional, full-time, independent musicians and helped them run their business and coordinate strategy amongst all of their team members including: agent (touring), business manager, merchandise manufacturing and distribution, physical and digital music distribution, promotion and publicist, publishing and rights administration, tour manager, production, venues and promoters, attorney, and many other stakeholders involved in the artist's career to varying degrees. If an artist worked with anyone, I very likely was involved in some capacity.Artist management requires you to wear many hats, learn and adjust quickly and on the fly, and communicate and coordinate across many different team members -- from longterm strategy (ie coordinating music release with tour schedule and maintaining positive cashflow for the business), to extremely granular day-to-day problem solving (ie getting a call at 2am to help find a tow truck for a broken down van 2000 miles away).Here is a summary of an artist's team that I wrote about several years ago: https://bit.ly/artistMGMTteamIt gives a broad overview, and more specific detail, about each team member whom I worked with to give a better idea of the type of work required of a successful artist manager.My philosophy for artist management is to lead with empathy and to first and foremost be my clients' biggest advocate, which involves building a lot of trust. I also try to emphasize the importance of artists seeing themselves as a small (or large!) business with a balance sheet, while also making it a priority to find the fine balance between maintaining positive cash flow but not sacrificing the integrity of their art.On a personal note, being an entrepreneur has been something I have done in varying capacities my whole life, and founding and running my own business has been something I very much enjoy.

Founded and designed by best-selling business author, marketer, and entrepreneur Seth Godin, the altMBA is a 31-day online sprint and immersive workshop which has cumulatively impacted over 7000 participants across 109 countries. Participants include Fortune 500 C Suite employees, to marketers, to early-stage start-up entrepreneurs.As a coach, I have directly worked with thousands of students and supported them through the process. My time coaching has been crucial to my development as a leader, teammate, communicator, and builder. Coaching requires strong communication skills between other coaches and students with a lot of different skill levels, personality types, and learning styles. One of my primary responsibilities was focused on giving feedback through intentional questions.Some of the topics we focus on during the workshop, and that I have experimented with, refined, and have extensive experience with over the years include: empathy based analysis and leadership, giving and receiving feedback, turning feedback into useful insights, customer stories, goal setting, business models, idea and product sprints, group work and its challenges and benefits, decision-making, defining what success looks like, sunk costs, change catalysts, framing, positioning, ask 'what's it for?' and 'who's it for?', starting with why, storytelling, gaining enrollment w/ stakeholders (clients, customers, team), worldviews, customer-focused design, semiotics, pattern matching, human-centered marketing, personas, org maps and identifying key decision-makers, critical thinking, customer journeys, how to coach, and more importantly how to be coachable.The skills and experience I have developed through coaching altMBA has deeply impacted what work I do, how I do it, and how I look at the world.

San Francisco Bay Area

Tahoe Artists is a full-service artist management company. Previous clients included: Monophonics, The Brothers Comatose, Mad Caddies, Steve Poltz, and The Happys.

At PledgeMusic, I searched for and worked with up and coming musicians during a pivotal moment in the music industry when direct-to-fan communities were emerging as a new viable alternative funding model for record release campaigns. At the time I worked at PledgeMusic, it was one of the leading music technology platforms available to musicians and it perfectly blended three areas of focus that have become throughlines for my professional career: music business, economic empowerment for creators, and leveraging and experimenting with technology.Please note: I was very discouraged to learn four years after I left the company that it had a very tragic ending which hurt a lot of independent musicians. During the time I worked there, PledgeMusic was pioneering a lot of positive change for the music industry and the way it ended is an unfortunate reminder that organizations must be nurtured and maintained in order for continued growth and success.

Davis, Ca

I managed all Red Bull brand activations and experiential marketing that took place in the UC Davis region. I was given decision-making autonomy for which campus leaders and influencers the brand connected with, primarily focusing on subtle brand support at large culturally relevant events.

Booked, produced and/or promoted concerts at the UC Davis campus including: Drake, Steve Aoki, Phoenix, Porter Robinson, Alabama Shakes, Snoop Dogg, The Shins, RJD2, Allen Stone, Bon Iver, Best Coast, Wolfgang Gartner, Dropkock Murphys, Explosions on the Sky, Vampire Weekend, Tipper, Passion Pit, and many others. Coordinated dozens of promotional ticket give aways with promoters such as Another Planet Ent and Live Nation.

Santa Barbara, California, United States

I worked at the airport with customers on every aspect of their airline travel experience, from front counter ticketing, boarding, loading aircraft baggage, landing aircraft, coordinating with pilots, and emptying aircraft sewage. I started working here after high school when I first moved to California. I left when I went to college.I really value my time here because it made a significant impact on the way I view customer service for all industries. I was the direct, frontline contact with hundreds of customers a day at a time when airlines started *charging* for checked baggage for the first time. I will never forget the level of animosity I received, as a teenager making $10/hr, from customers outraged when they were surprised to learn that their checked baggage was no longer free.This experience taught me a lot about customer service, how to deescalate customer complaints, but most importantly: *as a customer* how to lead with empathy and how to treat customer service agents (who almost definitely have no key decision-making power over decisions made by the company they work for). This experience and learning is something I have been able to lean on many times over my professional career and personal life.The relationship between customer and company is something that fascinates me and I often find myself drawn towards thinking about it for every organization I am part of.

Master Certificate Program, Music Business

Education record

Education record