Henry Chow

Henry Chow Email and Phone Number

Instructor @ Capilano University
Vancouver, BC, CA
Henry Chow's Location
Vancouver, British Columbia, Canada, Canada
Henry Chow's Contact Details

Henry Chow personal email

n/a
About Henry Chow

Qualifications and Experiences:• B.Com, major in Finance.• BA with Distinction, major in Japanese Language and Literature.• MA in Tourism Management with the graduate thesis titled "How does the Role of the Tour Guide facilitate Vancouver in Becoming a Preferred Destination for the Mainland Chinese Tourists?"• Multi-lingual capability: English, Mandarin, Cantonese, Japanese, and French.• 20 years of frontline customer service experience in the aviation industry as Flight Attendant, In-charge Flight Attendant, and Inflight Service Training Instructor.• More than 15 years of facilitating student-centered adult education experience.• Teaching and program convening experience in both college and university level.• Involved in marketing campaigns, event planning, and community outreach program.• Partner in various real estate joint venture projects.

Henry Chow's Current Company Details
Capilano University

Capilano University

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Instructor
Vancouver, BC, CA
Henry Chow Work Experience Details
  • Capilano University
    Instructor
    Capilano University
    Vancouver, Bc, Ca
  • Capilano University
    Instructor
    Capilano University Apr 2012 - Present
    North Vancouver, Bc, Canada
    Focus on marketing, international student practicum preparation, coordination, and placement. Offer support and guidance on students' career aspiration.
  • Capilano University
    Convenor, Tourism Management International And Summer Department Chair
    Capilano University Jun 2013 - Present
    North Vancouver, Bc
    • Monitored, reviewed, and evaluated the quality of the Tourism Management Program in accordance to university policy• Oversaw courses delivery, offered feedback and guidance, and provided assistant to instructors if necessary• Identified and addressed issues which may affect students success • Engaged with students and provided an approachable, supportive, and student-centered learning environment• Developed effective means of communicating with students and be responsive to… Show more • Monitored, reviewed, and evaluated the quality of the Tourism Management Program in accordance to university policy• Oversaw courses delivery, offered feedback and guidance, and provided assistant to instructors if necessary• Identified and addressed issues which may affect students success • Engaged with students and provided an approachable, supportive, and student-centered learning environment• Developed effective means of communicating with students and be responsive to their feedback via group discussion or one-on-one informal meeting• Performed student progress evaluation including commendation, reprimand, and counseling Show less
  • Capilano University
    Recruitment Support
    Capilano University Aug 2012 - Present
    North Vancouver, Bc, Canada
    Promoting the Tourism Management for International Students program (TMI) to prospective international students. Liasing with different departments and external clients, organizing various events, and participating in internal/external meetings in order to enhance the exposure of TMI program.
  • Capilano University
    Practicum Supervisor: Tourism Management For International Students Program
    Capilano University Apr 2012 - Present
    I connect our students with the tourism industry for practicum opportunities in hotels, airport, travel agencies, major attractions, etc. Once students' employment is secured, I will oversee the student/employer relationship and ensure it is a win-win situation for students, employers, and our university. Also, I provide counselling, coaching, and support for our students before, during, and after their practicum.
  • Langara College
    Instructor
    Langara College Jan 2014 - Present
    Vancouver, British Columbia, Canada
  • Langara College
    Instructor
    Langara College Jan 2011 - Present
    Vancouver, Canada Area
    Instructor at Langara School of ManagementInstructor for management courses such as Marketing, Introduction to Business in Canada, and Business Strategy.
  • Self Employed
    Real Estate Investment
    Self Employed Jan 2011 - Present
    Vancouver, Canada Area
    Real Estate Investor focuses on residential rental properties in Canada and US regions. Constantly looking for opportunities to collaborate, expand, and grow.
  • Air Canada
    Flight Attendant And In-Charge Flight Attendant
    Air Canada May 1996 - Sep 2016
    Vancouver, Canada Area
    • Welcome, engage, and assist guests.• Ensure and enforce inflight safety regulations according to Canadian Aviation Regulations (CARS).• Fully trained and prepared for inflight incidents such as medical incidents/emergency and security threats.• Solicit guest feedback and communicate it with the management team.• Complete and submit all the necessary inflight reports.• Cross-culturally aware and trained.• Able, comfortable, and experienced to work in a diverse… Show more • Welcome, engage, and assist guests.• Ensure and enforce inflight safety regulations according to Canadian Aviation Regulations (CARS).• Fully trained and prepared for inflight incidents such as medical incidents/emergency and security threats.• Solicit guest feedback and communicate it with the management team.• Complete and submit all the necessary inflight reports.• Cross-culturally aware and trained.• Able, comfortable, and experienced to work in a diverse workplace.• Easily adapt to change, flexible work schedule, and dynamic work environment.• Manage inflight service and safety standard by enforcing all necessary SOPs according to Air Canada and Transport Canada standard.• Conduct crew briefings before, during, and post flights to ensure their readiness and understanding of safety and service expectations.• Delegate crew positions to allow crew members to work in the positions that best suit their strengths. • Act as the main liaison between pilots and crew members, company and crew members, customers and Air Canada.• Actively solicit customer feedback during and after each flights to promote customer satisfaction.• Resolve conflicts among crew members and passengers as needed.• Anticipate customer needs with proactive approaches including conducting inflight surveys and provide creative solutions. Show less
  • Air Canada
    Training Instructor
    Air Canada Jan 2000 - Jun 2010
    Vancouver
    My main duties include the following items:• Conduct classroom instruction related to technicaland/or people skills;• Participate in meetings, conference calls, workshops,as required;• Evaluate trainee performance and provide timely feedback/coaching to participants;• Provide feedback to and solicit feedback from TrainingManagers;• Complete pre and post training activities;• Support goals and objectives of Customer Service Training and In-Flight teams;• Liaise with… Show more My main duties include the following items:• Conduct classroom instruction related to technicaland/or people skills;• Participate in meetings, conference calls, workshops,as required;• Evaluate trainee performance and provide timely feedback/coaching to participants;• Provide feedback to and solicit feedback from TrainingManagers;• Complete pre and post training activities;• Support goals and objectives of Customer Service Training and In-Flight teams;• Liaise with Training Managers, Coordinators and other members of the team Show less
  • Eton College
    Instructor
    Eton College Sep 2011 - Aug 2013
    Vancouver, Canada Area

Henry Chow Skills

Event Planning Event Management Recruiting Tourism Training Leadership Adult Education Coaching Instructional Design Teamwork Research Management Public Speaking Leadership Development Social Media Workshop Facilitation Strategic Planning Teaching Hotels Customer Service

Henry Chow Education Details

Frequently Asked Questions about Henry Chow

What company does Henry Chow work for?

Henry Chow works for Capilano University

What is Henry Chow's role at the current company?

Henry Chow's current role is Instructor.

What is Henry Chow's email address?

Henry Chow's email address is he****@****shaw.ca

What is Henry Chow's direct phone number?

Henry Chow's direct phone number is +177899*****

What schools did Henry Chow attend?

Henry Chow attended Royal Roads University, Langara College, The University Of British Columbia / Ubc, Vancouver Community College, Royal Roads University, University Of Toronto - New College, University Of Alberta.

What are some of Henry Chow's interests?

Henry Chow has interest in Arts And Culture.

What skills is Henry Chow known for?

Henry Chow has skills like Event Planning, Event Management, Recruiting, Tourism, Training, Leadership, Adult Education, Coaching, Instructional Design, Teamwork, Research, Management.

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