Henry David Miller Email & Phone Number

Windsor, CO, US

Fort Collins, Colorado, United States

Manage a Tier 3 service desk contract including a team of 20 highly technical individuals across three US locations.Increased operational capacity and decreased time spent per ticket by implementing PowerShell scripts for service fulfillment requestsSuccessfully managed multiple projects to fulfill contract and customer requirementsAct as SME for Microsoft.

Fort Collins, Colorado Area

Manages over 45,000 O365 mailboxes and Active Directory objects.Act as Subject Matter Expert for the Exchange/O365 related tickets in the Tier 2 Service DeskDevelop and utilize numerous PowerShell scripts to increase the efficiency of managing 45,000+ objects and mailboxes.Create, modify, and implement Exchange related processes for Service Desk members to.

Fort Collins, Colorado Area

Manages team of 7 individuals on a Tier 2/3 Service Desk at the Fort Collins, CO location.Provides leadership and guidance to my supervisees to ensure that the Service Desk is running optimally and efficiently. Maintains staff by selecting, interviewing, training employees, and providing professional growth opportunities.Assists Project Manager in.

Fort Collins, Colorado Area

Resolves incidents that are escalated from Tier 1 USDA agents via the Remedy ticketing system in a timely and efficient mannerManages Active Directory objectsManages Microsoft Exchange mailboxes to reduce USDA employee downtimeDevelops Powershell scripts to automate processes, retrieve necessary data, and improve overall employee efficiencyCoordinate with.

Shreveport, Louisiana Area

Managed software and maintained 2000+ computers, iPads, and other hardware for various Caddo Parish School Board employees across 7 school campusesDeveloped and utilized PowerShell scripts and commands to increase efficiency Coordinated with networking engineers to maintain network integrity and reliabilityReduced computer downtime by utilizing Microsoft.

Shreveport, Louisiana Area

Managed software and maintained 2000+ computers, iPads, and other hardware for various Caddo Parish School Board employees across 7 school campusesReduced computer downtime by utilizing Microsoft Deployment Toolkit to deploy various computer imagesIncreased teacher’s ability to provide quality instructional time by championing for updated pieces of.

Shreveport, Louisiana Area

Provided desktop support to ensure smooth operation for this small businessAdvised the owners on which computers to purchase given the needs of the business

Shreveport, Louisiana Area

Earned the title of number one sales representative for my region in the month of May and third overall in the nationIncreased sales by a significant margin to elevate the Shreveport office to the number one office in the country for sales during the month of AprilTrained new sales representatives to ensure they were ready to work on the ownFilled in as.

Master Of Science, Medical Sciences, 3.7

Classes included Neuroanatomy, Human Anatomy, Medical Physiology Immunology, Genetics, and Parasitology

Bachelor Of Science (B.S.), Biology/Biological Sciences, General, 3.4

Activities and Societies: Dean's List- 3 years Intermural Sports-3 years Phi Sigma Theta National Honor Society-2 years Software.