Henry De Jesus, Pmp Email & Phone Number

Successfully leading the development and implementation of Copperleaf Portfolio, an asset investment planning and management solution that enables data-driven risk-informed planning decisions to be made across the entire organization. • Leading and managing an agile project plan towards the continued development of the organization’s asset investment and management application. • Serving as lead system administrator and ensuring the accuracy of program calculations. • Designing… Show more Successfully leading the development and implementation of Copperleaf Portfolio, an asset investment planning and management solution that enables data-driven risk-informed planning decisions to be made across the entire organization. • Leading and managing an agile project plan towards the continued development of the organization’s asset investment and management application. • Serving as lead system administrator and ensuring the accuracy of program calculations. • Designing Power BI Dashboards and enabling greater transparency across the enterprise.• Driving change management efforts associated with stakeholder engagement and organizational communication. Show less

San Diego County, California, United States

Provided program leadership and acted as primary contact for the development and implementation of the ISO 55000 Asset Management System. Focused on creating an enterprise model for optimizing people, processes, and technologies to inform capital investment decisions and mitigate risk. • Spearheaded the development of an Asset Management System framework to establish KPIs, monitor performance, and guide continuous improvement. • Worked with cross-functional business units to… Show more Provided program leadership and acted as primary contact for the development and implementation of the ISO 55000 Asset Management System. Focused on creating an enterprise model for optimizing people, processes, and technologies to inform capital investment decisions and mitigate risk. • Spearheaded the development of an Asset Management System framework to establish KPIs, monitor performance, and guide continuous improvement. • Worked with cross-functional business units to develop and streamline investment management processes.• Led strategic planning, performs analysis, and tracked KPIs to ensure successful implementation. Show less

Greater San Diego Area

Designed, implemented, and managed an innovative single point of contact (SPOC) process which promoted and simplified access to a broad portfolio of state-funded energy efficiency programs for multifamily property owners and residents.• Led the successful roll-out of the Energy Savings Assistance Multifamily Common Area Measure (ESA-CAM) Initiative, while managing a budget of $7.2M. • Project managed the Multifamily Market Characterization Study, enabling the company to develop… Show more Designed, implemented, and managed an innovative single point of contact (SPOC) process which promoted and simplified access to a broad portfolio of state-funded energy efficiency programs for multifamily property owners and residents.• Led the successful roll-out of the Energy Savings Assistance Multifamily Common Area Measure (ESA-CAM) Initiative, while managing a budget of $7.2M. • Project managed the Multifamily Market Characterization Study, enabling the company to develop data-driven business strategies and improve marketing and outreach for the multifamily segment.• Selected by California’s utilities commission as the (ESA-CAM) gold standard and designated to lead the statewide SPOC program.• Collaborated across the organization to develop a framework, secure funding, and build a cross-functional team.• Created marketing case studies and built tracking tools necessary for quality program management. Show less

Greater San Diego Area

Managed a team of 10 analysts and led a project to resolve systemic billing issues related to legacy technology.• Performed root-cause analysis and worked with IT to develop an automated solution that improved customer experience and team performance. • Informed account executives and external customers on policy to ensure accurate billing, resolve issues, and provide outstanding customer service. • Developed billing policies and procedures in compliance with state and federal… Show more Managed a team of 10 analysts and led a project to resolve systemic billing issues related to legacy technology.• Performed root-cause analysis and worked with IT to develop an automated solution that improved customer experience and team performance. • Informed account executives and external customers on policy to ensure accurate billing, resolve issues, and provide outstanding customer service. • Developed billing policies and procedures in compliance with state and federal regulatory requirements. • Provided project management and analytics support for system enhancements and complex billing issues. Show less

Greater San Diego Area

Worked with Organizational Development to identify and act on opportunities that improved departmental communication, boosted Call Center employee morale, and restructured compensation packages.• Collaborated with diverse stakeholders to plan project sprints and achieve milestones.• Developed and implemented department standards, including criteria for administering rewards and recognition.

Greater San Diego Area

Acted as Team Lead and interim manager; rallied a team of 31 employees to achieve record uncollectible rates.• Delivered business analysis, process improvements projects, data reporting, and data request responses.• Ensured departmental compliance related to Records Retention, FACTA, and Sarbanes-Oxley.

Greater San Diego Area

Provided accurate and timely monthly financial reports to track KPIs and uncollectible expenses.• Served as the database administrator and technical support for the Computer Assisted Collections System.• Developed formal responses to all Regulatory and California Public Utility Commission data requests.

Bachelor'S Degree, Economics

Activities and Societies: Alpha Kappa Psi Minor: Law & Society Achieved Provost Honors List

Certificate, Project Management