Huy D. Email & Phone Number

Ho Chi Minh City, Vietnam

FPT AIAI Voice and Chat BOTAI Mentor: learning & trainingAI eKYC: digital verificationAI Knowledge Explore: virtual agent, internal wikipediaAI Read/OCR: extract info

DX team: Cloud, RPA, AI, low code, ITO

At Talentnet Corporation, I am in charge of business development and operations in Da Nang and other central cities. My key responsibilities include developing new markets, increasing revenue, and acquiring new clients.Talentnet Corporation is Vietnam's only firm that provides total HR related solutions. We are the industry leader in offering HR Tech.

• OPS KAM:
• Work closely and assist National Key Account Leads with operational inquiries. Drive and ensure BPO productivity and operational performance are on track.
• Able to identify and have an in-depth understanding of the merchant’s most common pain points & operational issues. Utilize seller’s insights & internal processes understanding to resolve high-priority requests from KA.
• Develop and lead cross-functional projects that… Show more OPS KAM:
• Develop and lead cross-functional projects that fulfill the satisfaction of merchants and their arising pain points in annual NPS survey such as Order Cancelation Reduction & Reimbursement Enhancement (Market Analysis.
• Working with the Product team to pilot and release new features, migrating and applying the systems from Delivery Hero (Europe). Show less

- Build/update local Standard Operating Procedures to ensure smooth day-to-day operating & constantly improve service quality.- Own/play critical roles in a wide range of projects related to: Communication & Community, Business Expansion, Client Engagement, Call Center, Post Contracting, Sales/Merchant training, and Application Features.- PMO for central.

In charge of content, intent, workflows, UX/UI, training, and business development for the Banking Chatbot.

- Maintain excellent customer services/relations and meet the Sales target, undertake effective individual reviews in Digital CRM, comply with group policy, mitigate operational risk and mentor junior staff. - Contribute a critical role in driving HSBC bussiness into one of the most effective loans/banking services for high-net-worth clients in Viet Nam..

Vietnam

- Maintain excellent customer services/relations and meet the Sales target, undertake effective individual reviews in Digital CRM, comply with group policy, mitigate operational risk, and mentor junior staff. - Contribute a critical role in driving HSBC business into one of the most effective loans and banking services in Viet Nam.- Meet service.

Main responsibilities: - Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client. - Build, understand and sustain relationships with the client’s circle of influence - Serve as a problem-solver for the client, helping them identify investment criteria, recognise and.

Diploma Of Education, Literature & Culture Studies

Bachelor'S Degree, Business/Commerce, General