As a Technology Support Specialist at the University of Illinois at Chicago, I provide comprehensive technical support to the Office of Community Engagement and Health Partnership, one of the university's largest offices that extends to several campus' and organizations within the local community. The office comprises of over xxx workstations, of which I perform operating systems and software upgrades, anti-viral applications, maintenance of hardware and associated peripheral devices, and ensure network connectivity. I also provide hands-on software applications training to end-users, and operational on-site and remote support within the organization.

As an IT Business Solutions Consultant, with over 25 years of IT Enterprise experience, I have provided on-site mission services which ensured minimal disruption of critical data operations to the following corporations: Comcast, Hewlett-Packard, AT&T, several small-to-medium sized businesses in the Chicago area. As a consultant for residential customers, I provide professional services specifically addressing issues relating to internet connectivity, software applications, computer and peripheral device problems encountered by my clients. As a result, I have successfully developed an excellent business relationship with my clients, providing outstanding service at an affordable cost.

Technologies used include routers, switches, firewalls, DNS, DHCP, Cisco Security and Wireless devices, Cisco VoIP products, network monitoring, and troubleshooting tools.• Configured Switches with VLAN’s, STP, VTP and Port Security.• Implemented Network Address Translation using Static NAT, and Dynamic NAT.• Setup site-to-site VPN’s and Zone based Firewalls.• Configured Frame-relay and PPP encapsulation in various configurations and authentications.• Configured RIP and EIGRP and OSPF routing protocols in complex network environments with summarized networks, passive interfaces, load balancing / load sharing, authentication.• Implemented IPv6 with RIPng, EIGRPv6 and OSPFv3 routing between networks.• Used Cisco Unity Configuration Manager Express to configure and manage small VOIP installations with basic phone and Voice Mail services.

As a Telecommunications Specialist at AT&T, I worked independently providing Tier 2 and 3 support to three Metropolitan Area Networks (MANs) consisting of xx nodes in three distinct geographically dispersed regions. I maintained and supported critical communication lines, virtual private networks (VPN) and remote access service (RAS), ensuring 100% connectivity throughout the entire networks. I also processed escalated tickets, which often resulted in extensive troubleshooting of software applications and hardware issues, network connectivity, user profile conflicts and server conflicts.