Henry Gooden Email & Phone Number

Phoenix, Arizona, United States

• Primary Meeting Planner for WMS – general responsibilities include but not limited to:
• Hotel and vendor contracting
• housing/hotel block management
• Food & beverage, website management
• Mobile app management
• Social media management

Phoenix, Arizona, United States

Managed the speaker and presenter room including overseeing the Audio & Visual team and Technology TeamCollaborated with team members to monitor 15 breakout rooms and organized the conference management system.

Mesa, Arizona, United States

Assisted with Planning and delivered a pandemic-friendly live stream conference, attended by 1200 virtual attendeesUtilized X-CD Technologies to upload presentations for a conference with 1200 virtual attendees as well as strategically transitioned the conference to a virtual platform, providing support to 100 speakersCollaborated with senior leadership by.

Scottsdale, Arizona, United States

Maintain workplace programs in order to provide safe, healthy and productive client work environments; implement best practice processes to increase efficiencies and promote sustainable tactics for long-term cost managementOversee multiple account touchpoints including vendor management, space management, asset management, facility inspections.

Phoenix, Arizona, United States

Spearheads and oversee daily office operation of Ernst & Young Phoenix and Tucson Offices consisting of 800+ employeesMaximizes efficiency by executing national operational strategies and coordinating efforts to integrate company services for clients and employees, both internally and externallyCollaborates with business operation, Human resource, digital.

Orlando, Florida Area

Exceeded goals by delivering strong contract negotiations, preparing budgets and reconciling event invoices. Coordinated event logistics including preparing contracts for 7+ events and conferences monthly, generating $75k in revenue through affiliate programs. Increased revenue by $250k over one year by successfully closing on leads, surpassing the.

Achieved goals as the organizer for the CEO and VP annual and biannual board meetings by creating event orders, handling room setup, organizing F&B, coordinating transportation, and working with AV. Spearheaded operations for the CFHLA annual gala (1400+ attendees) by securing positive reviews from surveyed attendees resulting in signing a contract to host.

Orlando, Florida, United States

Managed event calendars for 5 Conference Service Managers and complex calendars for executives which resulted in saving each executive an average of 10 hours/week. Increased scores by 10% in one month by implementing new standards at weekly meetings, which helped prepare the operation team to resolve issues before they occurred.Built event orders and.

Orlando, Florida, United States

Streamlined training 20 concierge to service 5 convention centers across Disney property while serving as the VIP Liaison for 10-15 high-profile guests per month.Increased “Overall Event Satisfaction” and “Likelihood to Recommend” scores by 30% by being accessible to meeting planners, ensuring room accommodations were in place, and arranging F&B

Orlando, Florida Area

Oversaw the orientation of 50-100 cast members as well as handled scheduling to service 30k+ guests daily.Managed $85k in daily return and distributed to 50+ kiosks, utilizing POS to handle transactions. Achieved customer satisfaction by resolving customer inquiries/disputes and escalating utilizing appropriate channels when necessary.

Tempe, Arizona, United States

Spearheaded operations including managing onsite facility and customer problems and resolving immediate operations conflicts and issues in the building. Managed all internal communications to 100+ staff members, writing memos on behalf of leadership to share critical information.