 Oversaw the food and beverage purchasing and receiving operation of a 1781-room hotel with over 50,000 square feet of event space with over $8m in annual purchasing, and drive various initiatives to decrease costs and ensure profitability. Strategically source new vendors, specialty products, products, and ensure all corporate standards are met. Develop and maintain relationships with new and existing vendors. Perform Financial, pricing, and operational analysis of hotel’s purchasing, receiving, and minibar operation.  Oversee the minibar department including the manager, associates, and financials. Oversee the receiving department including manager and associates. Perform new hire training and ongoing training for new and existing associates. Perform operational audits on entire operation to ensure all food safety and fire safety codes are adhered to. Maintain inventory sheets to ensure accuracy of stock and price. Ensure storeroom is organized to drive initiatives to reduce costs. Process invoices in a timely and accurate manner. Create accurate purchase orders to ensure ordering goes smoothly. Coordinate with the accounting department to ensure all vendors are paid within defined term limit. Develop and maintain pars to drive cost savings initiatives, and help reduce product spoilage.

 Oversee the entire minibar operation of a 1779-room hotel with $1M in annual revenue, and drive various initiatives to maintain profitability. Play an instrumental role in supervising and motivating employees to provide outstanding service. Manage and coordinate overall minibars processes to guarantee sufficiency of stock and cleanliness. Leverage exceptional skills in formulating, maintaining, and reassessing menu to make it more appealing to guests and yield increased sales outcome. Take charge of placing orders and maintaining inventory levels to ensure product availability all the time. Closely monitor and document sales utilizing specialized software designed for minibars as well as maintain smooth flow of operation by repairing and troubleshooting any failure. Train incoming managers in all aspects of the operation. Successfully boosted profitability from $35K in 2010 to $135K in 2011 through effective management of operation. Substantially minimized labor cost percentage while increasing usage by 2.8%, revenue by 17.4%, and sales per occupied room by 18%.

 Enhanced guests experience by delivering professionally taken photographs for life long memories.  Increased company profits through the use of persuasive sales techniques. Troubleshoot technical issues with cameras and computer systems.

 Demonstrated expertise in directing $18M operation for Disney’s Hollywood Studios outdoor food and beverage, ensuring that employee and guest satisfaction as well as financial targets were exceeded. Instructed, developed, and led employees to provide excellent guest and cast service. Delivered exemplary performance in building and cultivating partnerships with other lines of business to deliver remarkable guest experience. Provided keen oversight in monitoring and guaranteeing excellent food quality and presentation. Led efforts in sustaining safety and sanitation levels in line with all state and Walt Disney World regulations.

 Assumed full responsibility in supervising and forecasting sales for promotional products. Applied best practices in efficiently projecting future account receivables, sales trends, and merchandise needs by comparing past and current data alleviating needs for emergency re-stocking, resulting to increase in productivity and profitability. Remarkably gained more than $2M revenue by establishing and implementing effective sales promotions.

 Maintained guest satisfaction by consistently serving quality food and beverages and superior customer service. Demonstrated outstanding interpersonal skills in collaborating with team members to ensure positive outcome and achievement of preset goals.