Henry Hard Email & Phone Number

Ipswich, Massachusetts

• Research library database subscriptions to provide content coverage reports to customers purchasing EBSCO Discovery Service.
• Assist with RFP tender requests and training opportunities for new hires in the Marketing department.
• Collaborate with Product Management to ensure all publisher partner indexing information is up to date on internal and external company support sites.
• Participate in annual on site training classes for technical support representatives in Hyderabad, India office.

Ipswich, Massachusetts

• Completed over 200 EDS implementation projects for libraries in the domestic and international marketplace.
• Schedule monthly conference calls with Integrated Library System partners to complete EDS software customization within library catalogs.
• Implementation lead for Fenway Libraries Online EDS integration for Emmanuel College, Framingham State University, Lesley University, Middlesex Community College and North Shore Community College.
• Implementation lead for ENCORE Duet software integration with Florida Academic Library Service Cooperative's 39 university and community college libraries.
• Manage project tasks for OpenAthens and Single Sign On authentication standards for libraries using EDS.

Ipswich, Massachusetts

• Design and implement EDS profiles in EBSCOadmin for libraries within the global marketplace.
• Communicate with librarians and their IT departments to obtain all necessary set up information for EBSCO's Software as a Service product line.
• Manage Application Programming Interface (API) configurations for EDS customizations in SirsiDynix and III OPACs.
• Work with publisher partners to establish and maintain content updates within the EDS central index.
• Implementation lead responsible for migrating EBSCO’s legacy link resolver tool, A-to-Z with LinkSource, to Full Text Finder for customers in the domestic and international marketplace.
• Establish baseline configuration requirements for Full Text Finder account settings in EBSCOadmin.

Birmingham, Alabama Area

• Research vendor websites to obtain title, coverage and publication indexing details for online resources in EBSCO's Knowledge Base tool, Holdings Management.
• Utilize API profiles for integrating publisher resources in EBSCO Discovery Service.
• Read and manipulate XML documents from publisher partners.
• Perform quality assurance testing of data being uploaded in the global Knowledge Base.
• Communicate with publisher partners to obtain subscription based access models for online publications.
• Work with technology support department through CRM to solve customers’ concerns on data quality.

Birmingham, Alabama Area

• Implement direct sales strategies with Southern Living at Home consultants by designing company newsletters and emails alters.
• Travel to biannual Southern Living at Home conventions in Denver, CO and Orlando, FL to help manage logistics of event setup for over 3,000 attending consultants.
• Process magazine subscriptions and renewals offered by Southern Progress Corporation and communicate customer input to management for future publication designs in Southern Living magazine.
• Primary business contact for Senior Direct sales force and the Southern Living at Home corporate office in Birmingham, Alabama.

Auburn, Alabama Area

• Facilitate and implement research strategies for student coursework requirements.
• Provide library users with direction to research materials and advice on library services.
• Manage library patron accounts and circulation of institutional resources.
• Manage archiving tasks of library newspaper, magazine and CD/DVD subscriptions.